Catering Duty Manager

Job Title: Catering Duty Manager
Reporting to: Head of Catering
Location: Colchester United Football Club

Salary: £25,000-£27,000 plus an additional £1,000 starting bonus after 6 months


Job Description:

Are you ready to be part of and lead a dynamic catering team to new heights? As our Catering Duty Manager, you will play a pivotal role in ensuring the seamless operation of our catering department. Your main focus will be ensuring top-notch service in the club kiosks and public bars during match days and events.

Additionally, upon successfully completing six months in this position, you will be rewarded with a fantastic £1,000 bonus.

Key Responsibilities:

• Work closely with the Head of Catering and Duty Managers to prep stadium kiosks for match day service.
• Supervise and manage a team of talented colleagues, inspiring them to achieve outstanding results and meet key targets.
• Monitor and manage staffing levels for each function or match, optimising efficiency and maintaining cost-effectiveness.
• Ensure all catering areas are well-stocked before matches and events to maximise sales.
• Minimise stock wastage through effective ordering and allocation.
• Showcase your versatility by working in various front-of-house areas, supporting the team wherever needed to ensure efficiency and productivity.
• Coordinate setup for the next event/match, keeping costs low.
• Gather valuable feedback from customers after each function and collaborate with relevant departments to drive continuous improvement in our catering business.
• Manage and address any performance issues or shortcomings of front-of-house staff in collaboration with the Head of Catering, promoting a positive and professional work environment.
• Take responsibility for stock management during matches and events, adhering to established procedures and ensuring accuracy and accountability.
• Maintain clean and compliant catering areas, upholding our strict Health and Safety standards.
• As a trusted key holder, oversee stadium opening and closing procedures, occasionally working independently.

Personal Specification:

• Proven experience in successfully leading, managing, and motivating teams.
• Flexibility is key be prepared to adapt to varying shift patterns based on the needs of our catering business, including the ability to work longer shifts at short notice.
• Punctuality and impeccable personal presentation are essential.
• Passionate about delivering outstanding customer service and creating memorable experiences.
• Mindful of cost control measures and resource optimisation.
• Strong awareness of Health and Safety practices.
• Excellent communication skills to foster positive relationships with colleagues and customers.
• Exemplify the values of Colchester United Catering Department and serve as an ambassador for our brand.

Hours of Work:

40 hours per week

Salary:

£25k-27k plus an additional £1,000 starting bonus after 6 months