Casework and Enforcement Principal

Join Ofwat's Casework Team as a Casework and Enforcement Principal

Office Location: Birmingham (B5 4UA) or London (E14 4HD) or Cardiff (CF10 1EP) with hybrid working

About Us

We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance - no other organisation does the work we do. It's unique and meaningful: keeping our water flowing; ensuring water bills don't cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life.

The Role

The Casework team is the "front door" for many of the customers and stakeholders who contact Ofwat with enquiries or complaints about the sector or their water company. We investigate and resolve customer disputes or water company failures, to ensure that water and wastewater companies meet their legal obligations to their customers, society, and the environment. The team also assesses applications from companies wanting to be granted a licence to serve customers in the water sector.

As a Principal, you will provide expert management, support, and leadership in the delivery of Ofwat's statutory enforcement functions. This will include leading the effective and efficient delivery of enforcement investigations and action, to hold water companies to account where they have failed on their obligations. As required, you may also be expected to sponsor and provide leadership on the delivery of smaller scale customer dispute cases and policy work delivered by our team.

As a leader within the Casework and Enforcement team, you will be expected to support, empower and be a role model for junior members of the team, and to involve yourself in corporate activities that make Ofwat a great place to work. We will expect you to be a self-starter and to positively demonstrate Ofwat's values and ways of working.

To find more details about the role and deliverables please click Apply.

About You

Below are some of the key essential experience, skills & knowledge required for this post:

1. Proven track record of applying legal and analytical frameworks to deliver successful outcomes on large and/or complex investigations and/or policy projects.
2. Experience of effectively and efficiently planning, prioritising and managing the delivery of large projects and programmes of work, including through leadership of multi-disciplinary teams.
3. Degree level qualification in an analytical discipline or demonstrable relevant experience in an analytical / legal / economics-focused role.
4. Experience as a line manager and/or project manager, with responsibilities for managing budgets and people and supporting growth, inclusion and wellbeing.
5. Experience of communicating complex information and messages in writing and verbally, so that it is clear and persuasive to a range of audience types.
6. Experience of identifying, analysing and accurately interpreting a range of qualitative and quantitative data and insights (including via data manipulation in excel) to inform and build confidence in evidence-based decisions on complex problems.
7. Experience of developing and maintaining an understanding of how your work and priorities sit within wider corporate landscape and interdependencies.
8. Experience of appropriately identifying, mitigating and managing risks and issues and their implications for project outcomes.
9. Experience of building and maintaining constructive working relationships with internal and external stakeholders to understand their needs and expectations, and to influence and collaborate effectively to deliver desired outcomes.
10. Knowledge of regulation and current economic issues.

Why You Should Join Us: -

• Meaningful Impact: You will be joining a team with a sense of mission at its core aiming to build a lasting legacy for future generations by securing our long-term water resilience.
• Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration.
• Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting.
• Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our London or Birmingham offices.
• Fantastic employer pension contribution of nearly 30%.
• 25 days' annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave.
• Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership.
• Fees paid for membership of relevant professional bodies.
• Up to 3 volunteering days per year.
• Recognition vouchers scheme rewarding your hard work.
• Generous shared parental leave and pay supporting your family life.

Follow the link to Apply for full details about the role, please ensure you have submitted your Applications in full before the below deadline.

Closing date: 23.55 on 16 March 2025