Carer Account Manager

Care Coordinator

• Location: Stockbridge, Hampshire (commutable from Salisbury, Romsey, Andover, Basingstoke, Winchester)
• Salary: £22,500 - £24,000 p.a. (upon successful completion of probation)
• Hours: Monday to Friday, 9:00 AM - 5:00 PM, plus participation in the 'On Call Rota'

We have an exciting opportunity for a Care Coordinator to join our client on a permanent basis in Stockbridge.

Job Responsibilities:

• Serve as the lead point of contact for a group of carers.
• Manage all communication with carers, addressing their needs and concerns efficiently.
• Develop and maintain strong relationships with customers and carers.
• Multitask across tasks like scheduling, record keeping, and data entry.
• Problem-solving and strategic thinking are key to managing carers' needs.
• Regularly use Microsoft Office Suite and maintain detailed records.

Skills & Qualifications:

• Minimum of 2 years of office/customer service experience.
• Excellent verbal and written communication skills.
• Strong multitasking, negotiation, and problem-solving abilities.
• Empathy, emotional intelligence, and attention to detail.
• Friendly, confident telephone manner.

Perks & Benefits:

• Positive, supportive team environment.
• 22 days of annual leave plus bank holidays (increasing with loyalty to 25 days).
• Early finish Fridays (subject to workload).
• Discounts
• Company fun days, pension scheme, dress-down days.