Business Systems Support Manager - Policy Admin Systems - Insurance - London, City

Business Systems Support Manager - Policy Admin Systems - Insurance - London, City

An exciting opportunity has arisen to join this Lloyd's Insurance Broker based in the City of London as a Business Support Manager.

This role is Hybrid working - 4 days a week working in their offices and the remainder working remotely.

Applicants must have previous experience working in the Lloyd's of London/London Insurance Market as essential to include Policy Administration Systems.

Managing a small team of Business Systems Analysts providing software support to the Business and Technology Teams for inhouse built/configured systems. You will be hands on as well as leading the team and being the focal point for the Application/Systems Service Desk.

Key responsibilities:-

• Lead, manage and develop the Systems Support team
• Support and work closely with the Service Desk and the business supporting any (but not limited to) Office 365, MS Power Platform and Policy Admin System queries
• Plan and provide training for the Business Systems Support team
• Ensure all software issues/change requests are logged and prioritised accordingly on the Service Desk system
• Work closely with the Business Systems Development and Analyst teams to support their builds
• Review software release notes and inform users of available fixes or updated functionality

Key skills/experience required:-

• Previous experience working in the Lloyd's of London/London Insurance Market is essential
• Insurance Policy Admin Systems experience is essential
• Must have strong skills Microsoft 365 & Azure DevOps
• Power Platform experience would be highly desirable, but not essential
• Previous experience leading or managing an application team
• Good people skills and a flexible approach when dealing with business users and project team individuals
• Must be a team player at all levels of the organisation