Business Support Officer (Building Maintenance)

Six Month Fixed Term Contract/Secondment Opportunity

Housing is a top priority for Hackney. Ensuring that we deliver a high quality, customer focussed repairs service across our 30,000 homes is paramount. We have recently remodelled our repairs service to match our aspirations and are now looking for exceptional staff who can help us deliver a high quality, customer responsive culture.

As a Business Support Officer within our repairs service, you will take a lead on responding to operational issues, and manage complex repairs cases to successful completion. You will also support a wide variety of projects to improve the way we work and drive up resident satisfaction. Experience of managing a complex workload to tight deadlines and a strong commitment to customer service are essential.

To excel in this role, you will need to be an excellent communicator with an ability to forge strong working relationships with residents, contractors and senior officers. You must be adept at dealing with challenging situations in a sensitive manner and be able to use IT systems effectively. Ideally you will already have experience of complex repairs management. Most importantly you will demonstrate the drive and enthusiasm needed to deliver excellent services that meet our residents' needs.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London's most vibrant and diverse boroughs. It's one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date: 13 October 2024 (22:59).

Interview date: W/c 28 October 2024.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: