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Business Support Officer
Posted 15 hours 25 minutes ago by Pertemps Harrow
£16.86 Hourly
Permanent
Not Specified
Temporary Jobs
Middlesex, Harrow, United Kingdom, HA1 1
Job Description
Job Title: Business Support OfficerLocation: London Borough of Harrow, Forward Drive, Harrow, HA3 8NTEmployer: Pertemps Recruitment Partnership for London Borough of HarrowContract Type: Temporary (3 months ongoing)Hours of Work: Monday - Friday, 09:00 - 17:00Working Arrangements: Hybrid (working 2-3 days per week in the office)Overview of the Role:Pertemps is seeking a motivated and self-driven Business Support Officer to join the expanding team at the London Borough of Harrow. This temporary role offers a competitive pay rate of up to £16.86 per hour, excellent training, career development support, and 21 days of holiday (excluding Bank Holidays).Main Purpose of Business Support Officer:
- To investigate and provide satisfactory solution in response to complex/sensitive client complaints/queries, utilising experience to make a judgement when cases require referral to a more senior manager.
- To investigate and respond to queries, complaints and enquiries involving customer interaction around complex cases in high pressure service environments
- Represent the service, as required, on relevant projects and undertake more in depth research/analysis work and attend financial meetings on behalf of the Manager.
- To be involved in recruitment process and provide induction and support to staff on financial processes within the home.
- To retrieve standard reports and co-ordinate the provision of statistical/budget information from manual and computerised systems
- To provide support to the team by dealing with administration and incoming calls some of which may need immediate referral to staff on duty.
- To maintain up-to-date information, resources, forms and stationery systems, ensuring adequate stocks are available by liaising as needed
- Comprehensive knowledge of IT systems, databases, websites in relation to providing an efficient business support service
- Excellent and working knowledge of MS Word, Excel, PowerPoint and Outlook
- Ability to investigate and respond effectively to minor customer complaints, judging appropriately when to escalate an issue to the Team Leader.
- Good organisation skills to ensure accurate storage, maintenance and retrieval of information
Pertemps Harrow
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