Business Support Manager

Business Support Manager

Up to £40,000 per annum

Location: Central Leeds

Our client is looking for an ambitious, proactive and diligent Business Support Manager to provide administrative support across their business. This role offers the opportunity to work closely with various teams, manage client projects, and assist in office management responsibilities.

What is on offer:

• Up to £40k DOE
• City centre location with free on-site parking
• 8% employer pension contribution
• Performance-related annual bonus
• Hybrid working options - post 6-month probation period
• Professional development support allowance

The Ideal Candidate:

• Excellent verbal and written communication skills.
• Ability to build relationships with clients and vendors, as well as the rest of the team.
• Willingness to learn and retain knowledge.
• Strong organisational and effective time management skills are key in this role.
• Excellent knowledge of Word and Excel.
• Strong ability to work with data and interpret results.
• Experience working in a customer/client environment.
• Excellent team player.
• Attention to detail.
• Flexibility and resilience to work in a demanding client environment.
• Experience in Invoicing / Accounting Systems such as Xero would be beneficial but is not essential.

Key Responsibilities:

• Creation and production of client quotes in line with Company standards, ensuring high levels of accuracy and efficiency.
• Liaise with suppliers and vendors to check stock and pricing to ensure smooth delivery of the client's work requests.
• Purchase order creation and placement with suppliers and processing in a timely manner, recording of all purchases and providing updates to the team on delivery timescales.
• Work closely with the Managing Director to price, source, quote and deliver client projects.
• Develop a good rapport with clients, supporting them with project delivery and the management of their accounts.
• Work alongside the Financial Administrator to coordinate and oversee the financial administration including monthly client invoices, the processing and payment of supplier invoices, reconciling bank transactions and the resolution of queries.
• Using the company's PSA (Professional Services Automation) platform to create support contracts, oversee tickets and the posting and invoicing of monthly support time.
• Process improvement activities to develop, document and improve processes and systems in use in the business to increase efficiency.
• Responding to client requests via email and telephone to resolve service queries.
• Coordinate and facilitate client visits, liaising with contractors as required.
• Meeting and diary management.

Company Overview:

Our client is a leading IT services company based in Leeds, providing IT services to businesses across the UK and Internationally. They provide a range of services for clients of all sizes - from ad hoc and emergency support services to fully managed support contracts.

Progression is encouraged through professional development with support offered. This is a key role in their business and as such they are seeking a keen individual who can build rapport with their staff, clients and suppliers and take on office management responsibilities.

Click apply now and upload an up-to-date CV.