Business Continuity and Resilience Risk Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Business Continuity and Resilience Risk Manager

About the role

Managing risk is integral to our business and helps ensure sustainable growth and that our customers get great outcomes. The UK Risk Office supports and drives a wide range of activity in the UK Business

In order to pursue our strategic objectives we need sound risk management and in the Risk Office we lead the way in advising our business partners on how to understand their risks and act accordingly. As a Risk Manager you will be at the helm of this, driving the thinking of what we do and ensuring this is implemented effectively.

Business Continuity and Resilience are vital parts of our UK Risk Office. We work with teams and senior leaders across the UK and US to ensure we are set-up for success, in a strong position to support our business and customers should anything unexpected happen.

Our BCM team ensures we understand and manage our continuity risk and is truly an enabler for the UK business. And now, we are looking for a Business Continuity and Operational Resilience Risk Manager to lead that Business Continuity team, and that is where you come in.

What you'll do:

Business Continuity and Operational Resilience are critical to our business and ensuring we understand, evolve and implement this is fundamental. Along with that, we embed thinking on Operational Resiliency into our day to day practices, and these will be a fundamental part of your role.

Working with all areas of our UK business while being the key connection point with our US counterparts you will

• Lead our UK Business Continuity team, organising and driving their day to day activities

• Continuously review, evolve and analyse the results of assessments and tests to identify relevant risks and issues, then make recommendations to accept or mitigate

• Drive understanding of and engagement with Business Continuity across our business and at all levels

• Identify and drive process improvements using your knowledge of best industry practices, and your own concepts

• Partner with technology teams and third parties teams to design and implement appropriate business continuity plans, along with any exit plan testing

• Partner with our Security and Leadership teams to ensure we are well prepared to support our business, associates and customers should the unexpected happen

• Be involved in delivering strong regulatory compliance to Operation Resilience, and help use that to drive resilience value across the business

• Work the business to train, embed and support business continuity practices

What we're looking for

We hire individuals, not box tickers and we want people that will really understand and lead the way in how we think about Risk, especially in the context of Business Continuity and Operational Resilience.

You will need the ability to influence and drive change, deeply understand our business and continually want to learn and develop. An analytical mindset that can break down and solve complex problems and turn them into optimal solutions is critical. Other skills and competencies we are looking for include

• Experience in successfully running business continuity programs, including disaster recovery and related and necessary testing

• Knowledge of Operational Resilience regulations and embedding them business processes

• Excellent stakeholder management and communication skills with the ability to work with people at all levels of an organisation

• People Leadership experience with an ability to grow and develop a team

Where and how you'll work

This is a permanent position based in our Nottingham offices.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What's in it for you

• Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront - to provide LGBTQ+ support for all associates

• Mind Your Mind - signposting support and promoting positive mental wellbeing for all

• Women in Tech - promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.