Business Change Analyst (Housing Transformation)

Three Year Fixed Term Contract/Secondment Opportunity.

Hackney's Housing Service is entering a period of exciting change, beginning the implementation of NEC Housing as the next phase of our cyber-attack recovery whilst ensuring the services we deliver are truly resident-centric. To do this, we are building a multidisciplinary team across our Housing and ICT teams blending expertise in social housing, service design, data and technology.

The team will work with colleagues across the Housing service to deliver improved services for residents. In this role you'll be leading business change activity for new and redesigned services to understand user needs and technical requirements, identify opportunities to better serve residents and support staff through the subsequent change and technology adoption.

You will have experience of working as a Business Analyst in multidisciplinary teams to design, test and build services, improve service delivery and fully embed change in operational teams, all in a social housing context. You'll be proficient in process mapping, identifying areas for improvement by developing insights from multiple data sources.

Just as important as your background is your mindset - we're committed to putting residents at the heart of what we do and designing and delivering inclusive services that work for everyone. You'll need to be committed to doing the best for local people and share our values of being open and inclusive, ambitious and proud, and pioneering and proactive.

Hackney is one of London's most diverse and exciting communities. With a new Corporate Transformation Strategy adopted and a cross-council transformation programme being developed, there's never been a more exciting time to work in Hackney.

If you have the technical skills we're looking for, experience in social housing and you share our values, please get in touch.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London's most vibrant and diverse boroughs. It's one of the most sought-after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 26 January 2025 (22:59).

Interview date: 12-13 February 2025.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: