Break fix server engineer - HP, Dell, IBM servers, stack and configure Servers - data center exp -

Break fix server engineer - HP, Dell, IBM Servers, stack and configure Servers - data center experience essential

Essential experience

• Have date centre experience and that there is detail on break fix on CV
• Have worked with HP and Dell Servers, again including detail on this in their CV

Role

Support Trainee DC Engineers when required.

Troubleshoot hardware faults and arrange replacements.

Install and decommission redundant equipment.

Provide expert hardware support.

Responsible for proactive updating of customer and resolution of service.

Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.

Liaise with onsite support engineers and within other sites.

Manage all incoming calls, emails to the data centre support function.

Liaise with third party suppliers to report and escalate customer problems.

Respond to customers within agreed SLA.

Follow escalation processes; tickets to support management and other teams as required.

Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.

Contract role - initial 12 months - inside IR35 - London based - candidate must be able to drive to site

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