Bookings and Ticketing Assistant

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Visitor Experience team is part of the wider Chamber and Participation Team which opens up Parliament, engages people in the work that happens here, and signposts opportunities to get involved. Whilst we are directly employed by the House of Commons, the team is bicameral, so we work for both the House of Commons and House of Lords. We are politically impartial and take great pride in the vision and values which guide our work.

The Role

The Bookings and Ticketing Assistants sit within the Visitor Experience Team who deliver face to face and online visits as well as managing access to the UK Parliament Estate for a wide range of visitors. Our work engages with visitors across the UK and internationally as well as holding key relationships with Internal Stakeholders and supporting the work of Members.

Some of the responsibilities for this role include:

• Providing excellent and efficient customer service to all visitors being an ambassador for Parliament and an important contact point on their visitor journey.
• Accurately record all booking requirements and information, including any special requirements.
• Liaise with other departments in reference to operational support and assistance to fulfil customer's requirements.
• Communicating professionally, in writing and orally, to a high standard.
• Completing varied administrative/operational duties as required- particularly including assistance to a variety of customers and stakeholders relating to the booking of tours and comply with any other reasonable management request.

Skills and Experience

To be successful in this role you will demonstrate:

• An understanding of delivering excellent customer service in a pressurised visitor/customer service environment.
• Excellent communication skills with the ability to deliver information effectively over the telephone, in person and in writing.
• Ability to work successfully within a team, whilst upholding the values of equality, diversity and inclusion.
• Strong organisational skills with ability to work under pressure and to deadlines and a demonstrable proactive and flexible approach to work.
• Experience of working in a ticketing or booking system environment (Desirable).

Next Steps and Additional Information

• Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 2,3 & 5 in the Job Description.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.