Authentication Services Engineer

Job Title: Authentication Services Engineer

Job Location: UK Flexible Location (Remote)

Salary: Up to £51,861 per annum

Could you be part of a team responsible the security, support, management, and maintenance of the core authentication services, delivered as platform services to other Platform teams, partner organisations, and service providers?

Can you help us to use authentication services to building new foundations for future growth that meet our security requirements?

Could you solve challenges so that our staff, volunteers, supporters, and our service users enjoy a positive and consistent authentication experience?

What will an Authentication Services Engineer's job involve?

• Implement changes based on Requests for Change (RFC) adhering to the BRC change management policy and process.
• Conduct tests to verify the effectiveness of changes, the user experience is not adversely impacted, and rollback plans are in place that are capable of restoring services to their previous state
• Build, configure, administer, and manage the authentication services, including commercial-off- the-shelf software (COTS) and open-source packages and solutions to ensure they meet business needs and performance targets.
• Apply technical and specialist knowledge and skills through collaboration and creativity to support the successful delivery of programmes, projects, and other sanctioned initiatives.
• Identify and register incidents, gathering the required information and allocating it to the appropriate channel for resolution.
• Troubleshoot problems able to identify the issue and root cause across different technologies with an understanding of the level of a problem.
• Define and track measurable goals and their outcome throughout the life cycle using goal-setting frameworks, such as Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs).
• Develop process efficiency and optimise processes to continually improve the business-as- usual service and support wider process improvement activities.

What will an Authentication Services Engineer need to be successful?

• You will have broad knowledge across a wide range of technologies coupled with a strong grasp of service design, transition, operation & improvement.
• You will be able to manage the entire life cycle from initial request to development through to the delivery of high-quality technology services.
• You will have excellent communication and collaboration skills across both technical and non-technical stakeholders.
• A good understanding of commercial service and software licensing agreements, such as Software-as-a-Service (SaaS).
• Strong analytical skills, collating, interpreting, and presenting quantitative and qualitative data about potential areas of service improvement.
• Solid experience onboarding and maintaining critical a diverse portfolio of business-facing services and applications within a large organisation.

In return for your commitment and expertise, you'll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.