Assistant Ombudsman

For over 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence.

So, if you want to make a difference and have the perspective we're looking for, please get in touch.

For more information about us visit our website .

The Role

As an Assistant Ombudsman you will be a leader, responsible for ensuring that your team of investigators delivers high quality, timely investigations against challenging objectives. Our work is underpinned by our principles of independence, impartiality and fairness, focusing on remedying injustice to individuals and improving public services. You will also be a member of the Leadership Team, working collaboratively to promote, lead and contribute to projects and initiatives across the organisation and making a significant contribution to service and policy development. You will play an important role in representing LGSCO externally through contact at a senior level with bodies we investigate, as well as other external stakeholders across the public and voluntary sectors.

The Profile

You will have a strong track record of leading teams and managing people and performance as well as a good knowledge of local government and/or adult social care. You will have the knowledge and experience to be able to advise on the investigation of complaints. You will also have excellent interpersonal skills and will have a pragmatic and solutions-focused approach, great communication skills and enthusiasm.

You will need to demonstrate the confidence, credibility and ability to work with senior leaders internally and externally to strategic priorities and performance objectives.

Location

We offer hybrid working and, subject to manager approval, an Assistant Ombudsman can choose to work mostly from home. Individuals will be allocated to either our Coventry or York offices and be expected to attend the office as and when required in person for staff supervisions, team meetings, training and other occasions.

To apply visit where you will find the job description and person specification, and how to apply.

We particularly encourage applications from people from minority ethnic backgrounds who are currently under-represented within our organisation.

The closing date for applications is 9am Monday 31 March 2025.

Assessments will be held during April with interviews being held in person week commencing Tuesday 6 May 2025.