Applications Specialist

We are looking for an Application Specialist to take ownership of our business applications while providing general IT support as part of a small, collaborative team. This role is 75% focused on application management and 25% on IT support/helpdesk. You will be the only dedicated Application Support specialist, working alongside a team of three IT support professionals.

Key Responsibilities

Business Applications Management (75%)

• Maintain, configure, and support critical business applications, including CRM systems.
• Oversee and troubleshoot Mobile Device Management (MDM) tools, particularly MobileIron or Ivanti Neurons.
• Administer Google Workspace and ensure smooth integration with other business applications.
• Manage Microsoft 365 (O365) applications, including SharePoint, Outlook, and Teams.
• Monitor application performance, implement updates, and troubleshoot issues.
• Windows 10/11 Administration

IT Support & Helpdesk (25%)

• Provide end-user support for Windows 10/11 and Office 365.
• Perform hardware diagnostics and troubleshooting for desktops, laptops, and mobile devices.
• Assist in managing user access and permissions across systems.
• Work closely with the IT support team to resolve tickets efficiently.

Essential Skills & Experience

CRM experience - Hands-on experience managing business applications, particularly CRM systems.
Mobile Device Management (MDM) - Experience with MobileIron or Ivanti Neurons.
Google Workspace Administration - Managing and troubleshooting Google apps and services.
ITIL Certification - Understanding of IT service management best practices.
Microsoft 365 Suite - Expertise in O365, including SharePoint, Outlook, and Teams.
Windows 10/11 Support - Troubleshooting and configuration skills.
Hardware Diagnostics - Ability to diagnose and fix hardware issues.
IT Support & Helpdesk Experience - Comfortable handling support tickets and resolving technical issues.

Advantageous Skills

? ITIL Foundation Certification (or willingness to obtain).
? Experience with Microsoft Intune, MobileIron, or Ivanti Neurons for device management.
? Basic cyber security knowledge and best practices.
? Google Workspace experience for ChromeOS administration.
? Experience with Windows imaging tools like Microsoft MDT.

Perks & Benefits

? Opportunity to learn Zoho Deluge Programming and enhance automation skills.
? Support for ITIL Certification to develop IT service management expertise.
? Training for PRINCE2 Certification to boost project management capabilities.
? A collaborative and supportive work environment.
? Career growth opportunities in IT applications and support.

Important Note: This role requires an Enhanced DBS check before starting employment.

If you're looking for a role where you can develop your application management and IT skills, make an impact, and grow professionally, please send your CV

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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