AML & KYC Customer Service Representative (French Speaking)

At MVSI, we are redefining compliance, risk management, and innovation on a global scale. With a presence across Australia, Europe, the US, and Asia, we operate in a fast-paced, high-growth environment where precision, accountability, and forward-thinking leadership drive everything we do. Our team thrives on setting new benchmarks, exceeding expectations, and delivering solutions that shape the future of the industry. If you're looking for an opportunity to make a meaningful impact and grow with a company that moves fast and leads with purpose, MVSI is where you belong.

To help cope with demand, we are seeking additional verifiers to support and meet our client's needs. Working remotely from home (in the UK), we are looking for multilingual candidates who are fluent (spoken & written) in French as well as English.

AML and KYC experience and knowledge of the UK&EU regulations is a plus, but not mandatory, as we provide full training. Your new role will be to engage with our client's customers over the phone and via email, and support them in completing online forms, providing documentation, and completing our anti-money laundering compliance checks on their business.

Why Apply?

Get an awesome career! Ours is a specialised industry, and experience is in short supply. We employ people from all walks of life, and train them to be certified professionals over time. This is a fabulous opportunity to find a new direction, build transferable skills, and enjoy a profession where every day is interesting, and you'll want to come to work.

The Role:

Doing all kinds of background checks on people and organisations, and completing verification reports.

These may include company shareholdings, identity verification, and a lot lot more. Working with our clients to produce outcomes, you'll be dealing with a wide range of people, and situations, and we guarantee you will never be bored.

Dealing confidently with candidates and clients and assisting with queries, verifying information and much much more, is all part of a normal day.

Your responsibilities:

• You will be liaising with and supporting teams in Australia, the UK, Europe, America, and Asia.
• Conduct KYC verifications on both consumer and commercial clients in multiple jurisdictions.
• Communicate with clients for further information or documentation that could be required and support them through the customer journey.
• Contribute to continuous process improvements through innovative ideas and proactive thinking.
• Keep up to date with changing industry regulations and trends relating to security, financial crime, and other emerging issues.
• Meeting agreed KPI's for productivity and quality.

The Team:

Did we mention awesome? We have an awesome team! Our people are our most valuable asset, and we have a great bunch of people, and the culture to match. Lots of support, information sharing, and just a great environment to work in. You'll enjoy coming to work every day.

About You:

We don't need a lot, but we do have a couple of prerequisites.

First, we want people who care. We love our clients at MVSI, and customer service is everything, so your attitude to clients must be first rate, including your communication skills. An exceptional phone manner is a must!

And secondly smarts, you'll be able to think on your feet, solve problems, and get the job done, and you'll be provided the autonomy to achieve that.

Let's do it!

This is a great opportunity for someone who wants to build a real career in the fast-growing anti-money laundering and financial compliance industry with a company that promotes and supports career progression.

We'll provide all the support and training (and sponsor your certification!) that you need around AML, KYC and the legalities of Anti Money Laundering, you need to bring the attitude that our clients are going to love!

At MVSI we are all about people, so go ahead and submit your CV, we'd love to hear from you!

Job Type: Full-time

Schedule:

• Monday to Friday

Application question(s):

• Are you aware of the advertised salary?
• We are only accepting applications from candidates who are fluent in French. Please do not apply if you do not speak French.

Experience:

• AML and KYC: 1 year (preferred)

Work Location: Remote