Aftercare Manager - Community

Aftercare Manager Community

At Thames Valley Air Ambulance, we know that everything can change in an instant. We want to give everyone in our community the best chance of surviving and recovering from their emergency.

Since August 2018 Thames Valley Air Ambulance (TVAA) has provided an Aftercare service to support our patients and their loved ones after the acute phase of their injury or illness.

The TVAA Aftercare Service offers support and guidance to patients and their families. The service offers former patients and those close to them, help, emotional support, and advice, usually following their discharge from hospital. This is a bespoke service as the needs of patients and their families can vary considerably. It can involve meeting a patient and filling in the gaps of the treatment that was provided as they may not be able to remember. It could involve meeting a bereaved family or facilitating a reunion of a patient and the crew that provided them with care. It can also involve signposting to other services and charities where a need is identified for more specific support.

This is an exciting time of growth for Thames Valley Air Ambulance as we embark on the delivery of our new organisational strategy. One of the core goals of our new organisational strategy is that We care beyond the scene and in order to be able to grow with the organisation, the Aftercare team is expanding.

This is an exciting opportunity for a committed individual to become part of the Aftercare Team in the position of Aftercare Manager - Community. You will be an integral part of the Aftercare service focusing on helping our patients transition back into their community as they recover. Sadly, the reality is that some of our patients due to the severity of the illness and injuries we attend to don t survive and so we also work very closely with people who have been bereaved in the community.

You will be predominantly based in the community visiting with our patients, their loved ones, the bereaved and bystanders in their community setting. As such, we re looking for someone who has the experience and confidence of operating autonomously in the community but equally relishes being part of a respected wider team working towards a common goal. You should also be confident communicating via the telephone and other virtual means.

TVAA provides critical care to the counties of Berkshire, Buckinghamshire and Oxfordshire. This means that you will need to be confident driving in this footprint, in order for us to see our patients in their preferred environment.

You should have a strong clinical background and although this will not be a clinical position, you will need to be adept at tailoring your approach when discussing and explaining complex and sensitive clinical information to our patients often when they are at their most vulnerable.

You will forge strong links with your Aftercare colleagues, clinical teams and other members of the charity to help provide appropriate opportunities for our patients and their loved ones to engage with Thames Valley Air Ambulance when they wish to support us in our work.

This is an immensely privileged role to hold, and we expect to see the pride, passion and your professionalism shine through in developing and delivering our Aftercare service.

We offer a competitive salary and great staff benefits such as.

• 25 Days holiday (FTE) (Rising to 30 days after five years service)
• Holiday Trading
• Free annual Flu Vaccination
• Option to purchase a Blue Light Card
• Employee Assistance Programme
• Company Pension Scheme
• Health Cash Plan

Successful appointment to this post will be subject to a DBS check

Closing date: 6th April 2025 at 11.59pm.
Interviews will be held: Week Commencing 21st April 2025.

Application is by CV and a covering letter addressing the Essential and Desirable competencies as laid out in the Job Description.

You may have experience of the following: Community Aftercare Lead, Community Support Manager, Patient and Family Liaison Manager, Community Recovery Support Manager, Community Integration Manager, etc.

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