Advocacy and Complex Need Service Administrator

Would you like to play a vital role in supporting those who have served our country? Are you highly organised with great communication skills? Do you thrive in a role where no two days are the same?

We're looking for a dedicated Advocacy and Complex Need Service Administrator to provide essential administrative support to our Specialist Advocacy and Complex Need Service. In this role, you'll liaise with beneficiaries, team members, and external partners, ensuring smooth coordination of meetings, casework, and service-related activities.

This is a part-time role, 17.5 hours per week (Monday to Friday), with a requirement to work on Tuesdays. Flexibility in your working pattern and days is available.
You will be home-based within South West, with occasional travel for meetings as required (all travel expenses covered).

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Key Responsibilities:

- Organising meetings, managing diaries, taking minutes, and ensuring follow-ups.
- Liaising with external agencies, local authorities, and other organisations to arrange meetings, discuss support options, and progress case management.
- Coordinating national training and service-related events for the Outreach management team.
- Supporting casework administration, including direct contact with beneficiaries to verify service history and prepare required documentation.
- Drafting and sending correspondence to beneficiaries and third parties, ensuring smooth communication.

Employee benefits include:

- 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.