Advice Manager

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager for Haringey borough.

In 2025, BIAS will be expanding its successful Brent-based welfare and housing advice service into Haringey borough. The Advice Manager will take the lead on establishing and developing this new service, and will help recruit and manage one or more advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have experience of delivering front-line benefits and/or housing advice, strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.

This role will also involve working with the leadership team to help identify areas for future development, build positive working relationships with other organisations in the borough, and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation s future strategy and direction.

If you are an experienced advice specialist and are looking to step up but don t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Managing a small advice team, ensuring the quality of the advice provided.
• Providing support, supervision and training to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
• Ensuring good teamwork and lines of communication between staff and partner organisations.
• Creating a positive working environment in which equity and diversity are promoted and staff can do their best.

Quality and service delivery

• Leading the welfare advice services in Haringey borough, including contributing to possible future expansion.
• Maintaining a small personal caseload.
• Working with the Operations Manager to ensure that BIAS complies with Advice Quality Standard (AQS) requirements.
• Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
• Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

Operational support

• Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.

These are the basic duties required of the Advice Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).