Advice Manager

Job Title: Advice Manager
Location: New Forest (Ringwood)
Hours: 24 hours per week (flexible working arrangements available)
Salary: £28,000 - £30,000 per annum (pro rata)

Are you passionate about leading teams and delivering community-focused services?

Citizens Advice New Forest is seeking an Advice Manager to oversee the delivery of high-quality advice services within a designated area of the New Forest. This role is vital in ensuring that our services are accessible, inclusive, and responsive to the needs of the local community, including those in rural or hard-to-reach areas.

About You
We re looking for someone with:

• Experience managing advice services or a similar role in the charity sector or related field.
• Strong leadership skills to manage and motivate staff and volunteers.
• Knowledge of issues such as welfare benefits, housing, employment, and debt.
• Excellent communication and relationship-building skills.
• A proactive and solutions-focused approach to identifying and addressing community needs.

If you re adaptable, collaborative, and passionate about making a difference, we d love to hear from you.

Key Responsibilities

• Oversee the delivery of advice services across local offices and outreach locations
• Recruit, train, and manage a team of staff and volunteers to ensure excellent service delivery.
• Build relationships with local organisations and community groups to expand service reach.
• Act as the lead for debt advice, supervising advisers and ensuring quality standards.
• Monitor service performance and compliance with legal and regulatory requirements.

Why Join Us?

• Flexible working arrangements to support your work/life balance.
• 25 days holiday per year (pro rata), plus bank holidays.
• A welcoming, inclusive, and purpose-driven work environment.

At Citizens Advice New Forest, equity, diversity, and inclusion are at the heart of what we do. We welcome applications from people of all backgrounds, especially those underrepresented in our organisation, including people of colour, LGBTQ+ individuals, and disabled people.

Closing Date: Wednesday 19th February 2025 at 9am (applications will be reviewed on a rolling basis).

Join us and help make a difference in the New Forest. Together, we can solve problems, advocate for change, and create a better future for everyone.