Accounts Receivable Manager

About Maslow's

Maslow's is a group of progressive hospitality brands, existing to foster connection and spark change. At Maslow's our mission is to create a collection of workspaces, members' houses, restaurants & bars that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings around the world, always with an emphasis on locality, serving the needs of visitors and locals alike.

We opened the doors of our first site, Mortimer House in London's Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho in Spring 2023.

Our ethos is inspired by Maslow's hierarchy of needs. We use a holistic approach to hospitality to create carefully considered spaces - be it physical, digital, intellectual or emotional - that are exquisite yet unpretentious, centred on helping people connect to what matters to them.

As a team, we are Caring, Curious and Committed - values which inspire us through our journey of growth.

This role is based in Maslow's Support Centre, Fitzrovia, with usual office hours of 9am - 6pm, Monday - Friday.

Your new role

You will be responsible for overseeing the company's accounts receivable function, ensuring that payments are collected and allocated on time. This role involves technical accounting skills and works closely with other departments to ensure smooth financial operations. The ideal candidate will be detail-oriented, with a strong understanding of financial controls and experience in the hospitality industry.

Accounts Receivable Operations:

• Ensure that all transactions of a monetary nature are controlled and accounted for in the correct manner
• Ensure timely & accurate reporting on all bank transactions, accurately posting to the Accounting Ledgers
• Ensure timely and accurate invoicing to customers, in accordance with contractual terms and company policies
• Daily allocation and reconciliation of all assigned control accounts
• Ownership of the customers refunds processes as required
• Review and manage customer credit limits and credit terms, ensuring alignment with company policy and risk management guidelines

Cash Flow Management:

• Monitor cash receipts and ensure accurate and timely posting to the general ledgers.
• Reconcile accounts receivable reports, ensuring that any discrepancies are promptly addressed and resolved.
• Assist the senior management to forecast cash flow

Customer Relations & Dispute Resolution:

• Dealing with customer/venue queries and issues with regards to the payment gateway and the main EPOS systems into the Group. Responsible for escalation and resolution where applicable.
• Act as the main point of contact for customers regarding payment-related issues and disputes.
• Work with customers to resolve billing or payment issues, escalating more complex problems to senior management when needed.

Reporting & Analysis:

• Prepare and present regular accounts receivable reports, including aging reports, bad debt analysis, and cash flow projections.

Process Improvement::

• Identify opportunities for process improvements in the accounts receivable cycle (e.g., invoicing, collections, payments)

Collaboration & Leadership:

• Work closely with Events, Membership, restaurant, and finance departments to ensure smooth communication regarding customer accounts, invoicing, and collections.

Financial Compliance and Audit Support

• Internal Controls: Ensure adherence to internal controls, policies, and procedures in line with financial regulations and company standards.
• Audit Support
• Regulatory Compliance
• Team Collaboration and Reporting
• Cross-Department Collaboration
• Management Reports
• Ad-Hoc Analysis

Technology and Systems

• Accounting Software: Utilize the company's accounting software (e.g., Xero) to manage financial data, run reports, and perform reconciliations.
• Process Improvement
• System Integration

Qualifications and Experience

• AAT, CIMA, ACCA, or ACA part-qualified or actively pursuing qualification. Education: A degree in Accounting, Finance, or related field. Professional qualification (e.g., ACCA, CIMA) or in progress
• Experience: Proven experience (3+ years) in accounts receivables
• Industry Knowledge: A strong understanding of the hospitality industry, including revenue streams (rooms, food and beverage, events, etc.) and financial operations.
• Technical Skills: Proficient in accounting software (e.g. Xero) and advanced Excel skills.

Benefits

• £450 Gross Refer-a-friend scheme
• 50% discount on F&B onsite
• Reward and discounts platform inc. SmartTech and CycleToWork