Account Manager

Work Schedule

Environmental Conditions

Job Description

Account Manager (Product) CorEvitas Specialty EMR Data

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. As part of our clinical research portfolio, our CorEvitas evidence-based solutions specialize in generating data intelligence and clinical insights needed to bring safe and effective treatments to market. Your objectivity and dedication to patient safety will improve health outcomes that people and communities depend on - now and in the future.

We are looking for a highly motivated, confident, and naturally inquisitive Account Manager for our Vantage platform. Ideally you will have a track record of managing and growing accounts into Pharma/Medical Devices/MedTech companies. Working collaboratively with the Product and wider Sales team, the Account Manager will utilise established account management techniques to cultivate customer relationships, encourage commitment to their subscription product and maintain and grow existing business.

Your responsibilities will include:
• Develop and execute negotiation strategies for renewals that improve contract value while protecting and improving customer trust.
• Own, drive and run the renewals process in collaboration with support from the Head of Account Management.
• Play an active role in securing upgrade opportunities (additional users, modules, sites)
• Manage appropriate commercial and contractual agreements
• Ensure that all Vantage clients are provided with core training in accordance with contractual agreements. Support with the design, development, and implementation of a Vantage training programme to enhance the skills of clients using the platform.
• Provide regular updates to clients on the progress of Vantage and its development roadmap
• Develop open and effective channels of communication with each client
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Listen to and understand client needs, addessing client concerns and dealing with objections
• Provide market feedback to the Product Team regarding competitive offerings and client needs, providing insight and input to pricing and product development.
• Continually develop own knowledge and skills in line with Vantage product and service lines, as well as maintaining knowledgeable understanding of developments affecting the healthcare and/or pharmaceutical industry.
• Complete all daily, weekly, monthly administration in a timely manner as required
• Maintain excellent verbal and formal communication skills, critical reasoning skills and the ability to sell & negotiate effectively. Be customer-orientated.
• Work within the ABPI guidelines at all times

Your key strengths include:
• Highly approachable manner with the ability to build rapport and relationships with clients quickly and act as the face of the company
• A high level of drive and resilience, with an ambitious, results-driven, and self-motivated personality
• Ability to lead and manage complex negotiations
• Excellent business planning and organisational skills, proactive nature
• Great listening skills, inquisitive with a desire to learn
• Product and data enthusiast, aptitude for understanding data-based solutions
• Excellent communication and exceptional interpersonal skills
• Adaptable to a fast-paced high volume and high velocity sales organisation
• Desire to meet and exceed sales targets in a complex and very competitive environment.
• Good IT skills are essential
• Willing to travel throughout the UK and internationally
• Willing to travel to the Hammersmith office once a month

Additional Experience and Qualifications
• Degree or equivalent, ideally in Life Sciences or similar
• Minimum of 5 years of B2B experience in client relationship management, renewals, retention, or account management
• Experience in developing credibility with customers and demonstrable track record of building strong strategic and trusted relationships with client stakeholders through professionalism and knowledge of services and products.
• Experience in managing clients for SaaS products
• Experience or interest in the healthcare and/or pharmaceutical sector
• Track record in delivering product support or training to clients is desirable
• ABPI Code of Practice knowledge and exam (ideal but not essential)

About CorEvitas
CorEvitas is the built-for-purpose gold-standard provider of real-world evidence. CorEvitas provides a holistic approach to capturing real-world data through patient-centered solutions including clinical registries, patient insight studies, biospecimen solutions and specialty electronic health record (EHR) data. Providing curated data while leveraging a cloud-based secure technology platform enables the company to aggregate and process longitudinal data at scale and handle a broad spectrum of clinical and patient-reported outcomes. Leveraging these data and analytic services, CorEvitas helps biopharmaceutical companies demonstrate the value of their products to clinicians, patients, payers, and regulators.

We operate eight major autoimmune and inflammatory registries across the US, Canada, and Japan, collecting data from nearly 500 clinical sites. In addition to our registry operations, we consist of additional specialty teams: HealthiVibe, the patient experience unit, complements and strengthens our disease registries by providing market-leading expertise in supporting innovative, evidence-based patient engagement initiatives across the entire product lifecycle. Our HealthUnlocked technology platform hosts over 1.4 million patients in hundreds of condition-specific communities and significantly enhances the depth and breadth of patient experiential data. Through our Specialty EMR Data division, CorEvitas has access to a broad range of UK-based and international data sets enabling us to understand market access issues, including clinical utilization, capacity planning, and cost optimization. Vestrum Health, a leader in data analytics of retinal practice EHR, provides insightful views of retinal diseases across the drug life cycle. CorEvitas is an Audax Private Equity portfolio company.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. with Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1- . Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.