Account Assistant

Account Manager

Temporary

Brierley Hill

£23,000-£26,000

Standard working hours:

• Monday - Friday, no weekends.
• 8:45am - 5:15pm, 4:00pm on Fridays.
• No overtime is available.

Key responsibilities:

• Supporting day to day running of the key customer.
• Phoning and emailing the customers and suppliers.
• Chasing product.
• Chasing delivery dates.
• Dealing with purchase orders.
• Dealing with global communications - Poland etc.
• Manually adopting reports so Excel experience is crucial.
• Monitoring order books.
• Using a unique system with codes and memory is required.
• Customer service is a huge factor for us- responsive, reactive and confidence.

Qualifications/ Experience:

• Previous experience in an administrative role is advantageous.
• Excel proficient is essential.
• Strong verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Ability to work collaboratively and effectively individually and within a team.

The ideal candidate:

• Effective communication skills to communicate with clients and handle client queries, both in writing and verbally.
• Provide timely and professional responses to client inquiries, ensuring high levels of customer satisfaction.
• Complete all documentation with precision and accuracy.
• Ensure that all client records, order books and documents are meticulously maintained and up to date.
• Ensure accurate data is input into all systems and being able to analyse this data.
• Facilitate effective communication and collaboration between different global departments.
• Ensure strict adherence to regulatory requirements and standards.