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2nd Line Service Desk Engineer/Team Leader - Bi-lingual
Posted 1 hour 48 minutes ago by Vertex I.T. Solutions Ltd
55 000,00 € - 60 000,00 € Annual
Permanent
Not Specified
I.T. & Communications Jobs
Nordrhein-Westfalen, Düsseldorf, Germany, 40210
Job Description
Role: ServiceDesk Engineer/Team Leader - Bi-lingual German/English speaking
Reports to the Service Desk Manager
Location: Dusseldorf, Germany
Permanent - Office based
Main job responsibilities:
- Act as the first point of call for instructed users in our German Office and maintain professional and stable user relationship
- Act as an extension of the London office EU Helpdesk Team and uphold our values and processes
- Resolve IT technical issues for users and support overseas users and IT teams.
- Conduct customer facing project implementation work as required
- Smart device (iPhone/iPad) configuration and support.
- Work with customers and stakeholders to help realise IT related requests.
- Adhere to customer processes and regulations.
- Provide detailed reports of issues and problems
- Oversee IT Support operations on the Dusseldorf IT ServiceDesk
- Maintain a long lasting professional relationship with our customers
Technical Skills:
- Excellent problem-solving skills
- HP desktop and laptops hardware
- intermediate knowledge of networking hardware, patching methodologies, networking protocols.
- Multifunction printer, Scanning systems
- Basic telephone system and PABX management
- Familiarity with Video conference equipment
- Apple iOS device management configuration and support
- User support for Microsoft Office applications,
- PC imaging and desktop/laptop preparation
- Active Directory management, group policy, DHCP and DNS
- Volume Shadow copy and server backup solutions
- SCCM experience or any other mass deployment tools
- Service desk Ticketing system knowledge (ServiceNow Preferred)
Experience:
- 5 Years' Experience in working in a fast paced helpdesk environment
- Experience providing 1st and 2nd line support for 200+ users.
- Experience in PC imaging and new user setups
- Experience in basic networking and troubleshooting, TCP/IP, DNS and DHCP.
- Desktop Support for Windows based applications.
- Telephone and PABX management, setup of extensions.
- Knowledge of Group Policy, SCCM software deployment not required but beneficial.
- Knowledge of various desktop and server operating systems, and system administration tools.
- Supporting and management of VC equipment beneficial.
- Good ITIL best practice understanding
- Must have worked with SLA's before
Qualifications:
College diploma or University degree in an IT related technical subject Beneficial Microsoft Certifications (MCSA, MCP)
Vertex I.T. Solutions Ltd
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