2nd Line Service Desk Engineer

2nd Line Service Desk Engineer - Milton Keynes - £35k pa

Our Milton Keynes based MSP client are looking for a 2nd Line Service desk Engineer to join their expanding team.

Your responsibilities will be:

• Handle tasks related to installation, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops.
• Perform server OS administration.
• Work with RDS, Citrix, and Hyper-V.
• Provide support for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware.
• Administer Office365, including user account creations, Azure AD, Exchange, etc.
• Manage Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.
• Handle backup technologies and antivirus/security products.
• Perform cable patching and work with remote access tools.
• Utilise ITSM tools for efficient service delivery.

It is expected that you will have at least 5 years experience working within a dynamic environment, ideally with an MSP or a multi sited environment using and working with the above skill sets.

The role is 100% office based.

Due to the number of applicants we can only respond to candidates matching the above criteria.