1st Line Support Engineer

1st Line Support Engineer | Midlands | Full-Time On-Site (5 Days a Week) | Initial 6-Month Contract (Inside IR35)

Experis is excited to partner with a highly respected organization based just south of Birmingham to recruit a 1st Line Support Engineer for an initial 6-month contract, with the potential for extension. This opportunity is ideal for professionals who thrive in a collaborative, on-site environment and are eager to support a renowned end-client of this reputable company.

Key Responsibilities:

As a 1st Line Support Engineer, you will play a vital role in ensuring smooth IT operations. Your responsibilities will include:

• User Assistance: Respond to IT-related queries and basic support requests, helping users with login issues and ticket submissions via ServiceNow.
• Call Management: Monitor and update the status of IT support tickets, ensuring timely resolution.
• Hardware Support: Conduct diagnostics, rebuild devices, and ensure compliance with the latest Windows updates.
• Software Support: Install and troubleshoot various software applications, including Office 365, and resolve issues with Multi-Factor Authentication (MFA).
• System Administration: Perform basic tasks in Active Directory (AD), manage SCCM and Nexthink platforms, and troubleshoot issues with mail, Microsoft Teams, Cisco VPB, Citrix, and Outlook.
• Mobile Device Support: Provide basic assistance for mobile devices, including setup and troubleshooting.
• User Education: Help users with login processes, software usage, and general IT best practices.
• Asset Management: Oversee spare and loan stock inventory, ensuring proper allocation and compliance.
• Account Management: Create user accounts, configure devices, and manage special access (eg, typist access).
• Collaboration: Work closely with internal teams and staff for password resets and application support.

Technical Environment:

You will be working within a dynamic and modern technical framework, including:

• Operating Systems: Windows 10/11.
• IT Tools & Platforms: Office 365, Active Directory, SCCM, Nexthink, ServiceNow.
• Networking & Remote Access: Troubleshooting VPNs and other remote access tools like Citrix.

Training and Development:

Comprehensive on-site training will be provided, ensuring you are fully equipped to excel in your role and provide top-tier support to the client's team.

If you're passionate about IT support, have a knack for problem-solving, and are eager to be part of a respected team delivering excellent service, this role offers a fantastic opportunity to build your skills and grow professionally.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.