1st Line Support Advisor

1st Line Support Advisor
Manchester, Greater Manchester

The Organisation

Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base.

They are now looking for a 1st Line Support Advisor to join them on a full-time, permanent basis, working 35 hours per week, 9:00 am - 5:00 pm, Monday - Friday with a 1-hour lunch break.

The Benefits

- Salary of £23,500 per annum
- Pension
- Healthcare scheme
- Free on-site parking and great transport links
- Company social events, including a Christmas party
- A day off on your birthday

This is a fantastic opportunity for a customer-focused individual with experience of Windows and Office technologies to join an organisation that works with an impressive customer base, including many household names.

With extensive training and opportunities to develop your skills on offer, you'll be given the support to grow and develop as a key part of our client's teams. You'll even be enabled to progress or move to other roles in the business to support your career ambitions.

So, if you are ready for your next challenge and eager to develop your technical support career, our client is waiting to hear from you.

The Role

As a 1st Line Support Advisor, you will act as the first point of contact for customers, providing technical support via phone, email, live chat and remotely.

Keeping customers updated on the progress of their issue, you will enable the delivery of great service by creating help and support articles alongside providing great day-to-day customer care.

Additionally, you will help to test software and undertake occasional demonstrations and training for customers to ensure they are equipped with the skills they need to use new systems.

About You

To be considered as a 1st Line Support Advisor, you will need:

- Experience in a customer support role would be preferred but isn't essential
- Previous experience of Microsoft Windows 10 and 11, as well as MS Office applications and Office 365
- An organised approach to work
- The ability to work to multiple deadlines

Experience of providing basic technical support, including troubleshooting and installing software or hardware, would be beneficial but is by no means essential.

Other organisations may call this role Technical Support Advisor, Customer Support Advisor, 1st Line Support Technician, 2nd Line Support Analyst, Helpdesk Advisor, Service Desk Advisor, IT Helpdesk Technician, or IT Service Desk Technician.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and they believe that the more inclusive their environments are, the better their work will be.

So, if you want to develop your career as a 1st Line Support Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.