1st Level IT Support (VPN, LAN, SD-WAN, VoIP)

1st Level IT Support vacancy for our Glattpark based client in the telecommunication sector.

Your tasks:

• Providing professional and customer-friendly support through telephone and written communication
• Performing initial clarifications and technical troubleshooting with a focus on fixed network technologies
• Maintaining detailed documentation of customer issues and solutions to ensure seamless handover to 2nd and 3rd level support
• Adhering to Service Level Agreements and coordinate internal resources to meet or exceed performance standards
• Collaborating with colleagues across departments to continuously enhance customer service quality
• Handling escalations with strong de-escalation skills and effective communication strategies

Your experience/knowledge:

• Proven experience in technical support, ideally within B2B customer service or telecommunications
• Strong understanding of documenting and complying with SLAs
• Familiarity with VPN, Managed LAN, SD-WAN and VoIP is a must
• Language skills: German - fluent, English - conversational

Your soft skills:

• Strong listening skills, precision and analytical thinking
• High customer and service orientation

Location: Glattpark, Switzerland
Work setting:Hybrid
Sector:Telecommunication
Start:12/2024
Duration:04+ MM
Workload:100%
Ref.Nr.:BH 22323

Take the next step and send us your resume along with a daytime phone number where we can reach you. 

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
Ukrainian refugees are warmly welcomed, we will support you all the way.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.