Workflow Lead

Workflow Lead

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

A newly formed function has been created which will be pivotal in shaping the evolution of our organisation. The Enterprise MI, Planning & Insights model will enable the business to utilise the systems and people available to improve and provide consistent stable platforms that benefit our customers, colleagues and clients, old and new.

Due to continued growth and evolution of our BaNCS platform, a Pan Account, Enterprise MI, Planning & Insights function is essential to support the business going forward as it continues to grow.

In this role you will play a pivotal role in managing and growing the BaNCS Migration Support & Workflow Controls function and overseeing end-to-end technical mapping and workflow logic in our operational system and the migration of data from Legacy systems.

Benefits:

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection

What you'll be doing:

• Identifying potential risks associated with migrations and implement mitigation strategies ensuring business continuity and compliance throughout the process.
• Acting as a technical bridge between operations and technical/IT teams to ensure smooth transitions.
• Ensuring a robust change control framework exists with relevant documentation and sign off process.
• Provide direction/coaching to team members both UK and India based resource to support the efficient running of the team.
• Working with risk and compliance to ensure migrations and workflows comply with regulations.
• Supporting the integration of new technologies to enhance efficiency.

What we're looking for:

• Strong attention to detail and problem-solving skill and a proactive approach to challenges.
• Technical expertise in data migration tools, business processing and workflow management techniques.
• Experience of working in large financial services organisations or other regulated environments.
• Proven relevant experience in similar role providing recommendations for business growth and optimisation.
• Excellent stakeholder management experience - able to work effectively with key business and client stakeholders.
• Knowledge of machine learning and AI applications.

If you need any help or adjustments during the recruitment process, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!