Warehouse Technician

Helping designers and architects use surfaces to their full potential.

As a Certified B Corp, Surface Matter supply architectural surfaces to joiners, fabricators and makers who create high-end, sustainable interiors, skate parks, guitars and food service equipment. We help creatives and makers select the right processes with every phase of a project in mind - from the design stages and fit-out to strip out and beyond - so reuse or recycling's easier when the time comes. We're always developing better ways to complete the circle, reduce our carbon footprint and improve our impact - launching Material Rescue last year to, we take back, re-use and re-purpose materials to keep them in circulation.

We want to work with great people who take pride in their work and appreciate balance. We have an exciting opportunity for someone hardworking and committed to quality - generally handy, you want to grow and develop with us. As Warehouse Technician you'll be based in our purpose-built warehouse with custom cantilever racking, electric counterbalance forklift, mobile loading dock, turbo vacuum lift, wall saw, Festool equipment, laser etching alongside our bespoke mezzanine office and app-based inventory system.

Reporting to our Logistics Manager, you'll be given ample training and opportunities to develop your personal, professional and technical skills. Day-to-day you'll be responsible for fulfilling orders so they're presented and shipped with premium quality. You'll also support our operations and admin - maintaining stock control, booking goods in, shipping/receiving, housekeeping and communicating with our team, suppliers and customers. A great chance to enhance and shape our work towards a circular economy, with Material Rescue, you'll receive, refinish and repair fitted furniture, tables, worktops and surfaces. The technician will join our team of high quality professionals who take pride in their workmanship, performing quality repairs, refurbishment and alterations to surfaces. Beyond your day-to-day there are lots of interesting projects to get involved in to help us grow while achieving your goals - like sourcing sustainable packaging, helping with material recycling R&D or implementing operational enhancements.

• Safely and efficiently operating machinery and equipment
• Manual handling, including lifting and moving heavy/large items
• Pick, pack and palletising goods - completing orders with the right products, quantities and packaging
• Wiping down any goods to make sure they are in good condition, packed and wrapped well
• Safely loading/unloading lorries and devanning shipping containers

• Storing and transferring goods correctly, maintaining traceability, stock locations and quality control
• Making sure pallets are labelled, securely packed and stored
• Checking goods against delivery notes, catching damages or discrepancies
• Updating our stock control system
• Communicating and addressing issues, damages or low stock levels and suggesting corrective actions
• Conducting regular perpetual inventory counts with Daily/Weekly/Monthly/Annual stock checks

• Refinishing, renewing and repairing surfaces
• Tracking and reporting time spent refurb/refinishing/cutting, banding
• Following Health & Safety policy and risk assessments
• Performing daily checks/inspections on equipment, reporting faults and required repairs
• Engaging with third parties to organize inspections, renewals, long term and routine maintenance
• Maintain a clean, tidy, and organised warehouse environment workstation, pick/pack areas, aisles, racks and machinery

• Entering goods in deliveries and dispatches in our system, printing product and shipping labels
• Booking freight and courier shipments, collections and updating tracking/ETAs
• Logging batch images and packed pallets against delivery notes
• Clear prompt communication at all times - with our sales team on incoming goods or product shortages, notifying our Logistics Manager of failed collections
• Troubleshooting problems and suggesting solutions, friendly communication to drivers/dispatch hubs and customer collections

• Supporting environmental and social impact initiatives
• Opportunities to grow Material Rescue beyond our own surfaces
• Learning about our materials, developing skills and attending training

Qualifications experience

• Confidence in operating forklifts safely and efficiently
• Comfortable operating and basic maintenance/inspecting equipment
• Some experience as maintenance/technician, workshop/carpentry, warehousing, stock control, pick/pack or a similar role, preferred
• Knowledge of Health & Safety and Fire Safety essential
• Full UK driving licence required
• Computer experience (email, excel, software experience)
• Labourer, workshop, carpentry, service engineer or warehouse experience ideal, but not essential

Skills

• Energised and driven, you want to learn, grow and improve with the team
• Practical and technical, you take pride in working to high standards
• Great communication skills - you listen and can confidently speak/write to customers and suppliers
• Positive proactive - you care about details and can offer up ideas to do things better
• A love of craft, detail, design and making - you crave to know how it's made, and how it can be made better

We're all about people and have high standards on the kinds of people we work with, and how we treat them in return. We've built industry wide connections on shared values. We want everyone in our team to feel good and to grow with us - regardless of race, religion, gender identity, age, sexual orientation, disability or background. There are always interesting projects to get involved in to move forward together and achieve your goals.

If this sounds like the place for you apply with your CV with a short note about why you think you'd make a great fit - your journey, the skills you're looking to grow and why you like the idea of working with us.