Volunteer Co-Ordinator
Posted 11 hours 44 minutes ago by Rockinghorse Children's Charity
Permanent
Part Time
Charity & Voluntary Jobs
Not Specified, United Kingdom
Job Description
About Rockinghorse Children s Charity
Rockinghorse Children s Charity supports sick and disabled children across Sussex. We support babies, children and young people, along with their families, at The Royal Alexandra Children s Hospital and The Trevor Mann Baby Unit in Brighton and all of the specialist children s wards and baby units throughout Sussex.
We deliver and fund projects that enable doctors and nurses to do more. All of projects are led by the needs of children and young people and their families the lifesaving medical equipment, the support for parents and families, the toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell.
Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years, and in that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter now sick they are.
We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up.
About the role
In 2022 we launched our three-year strategic plan, which prioritised our activities to enable us to support more babies, children and teenagers. As we enter the final year of this strategy the charity continues to expand and develop its projects and services children all over Sussex.
This role will support the Head of Finance & Operations and be responsible for organising and managing the charity s volunteers and the volunteer programme working across the charity to ensure we have the right volunteers to support our work. The role will work with the Head of Marketing & Communications to promote and advertise our volunteer opportunities. You will be responsible for the management, recruitment, onboarding and retention of all short and long-term volunteers, to ensure we can continue to deliver life-saving projects for children and young people across Sussex.
You ll bring excellent organisational skills, outstanding written and verbal communication skills, a can-do attitude, evidence of brilliant people management skills and a passion and enthusiasm for supporting young people. You ll be part of a successful team that values wellbeing and champions teamwork, where our vision for children and young people is shared, and success is celebrated.
Duties of the role
Supporting the charity to deliver brilliant projects and service that support children and their families:
Rockinghorse delivers and funds around 70 projects per year supporting sick and disabled babies, children, young people and their families in hospitals in Sussex volunteers are a vital part of our ability to deliver and fund these projects.
This role will:
Work across the charity team to recruit volunteers with the necessary skills, experience and commitment to support our project delivery, fundraising activities and office work.
Lead on the co-ordinate the induction and training of volunteers to ensure they are fully onboarded and prepared for the charity, the role and to support our work.
Set up interviews and initial getting to know you conversations to understand the skills, experience and needs of volunteers to ensure they are matched with the right role in the charity.
Ensure that volunteers are able to achieve their aspirations in terms of work, education, training or further volunteering during their time with the charity.
Co-ordinate individual and/or group supervision and support for volunteers.
Ensure that volunteers involved in the charity s work have access to relevant training and required policies and procedures to ensure they feel confident and are able to develop the skills needed to carry out their role.
Ensure that the charity has the right policies and procedures in place for the recruitment, onboarding, retention and management of volunteers.
Manage a volunteer database inline with relevant data protection legislation and ensure that all volunteers undergo appropriate, recorded, due diligence in their recruitment process.
Support volunteers to share their experiences as case studies and reflections.
Coordinated volunteer thank you events, engagement activities and communications to ensure volunteers feel part of the charity and actively participate in our work.
Work collaboratively with the team and external partners to develop volunteer recruitment pathways for our service delivery projects.
Create new partnerships with companies, the community and partners to create a flow of volunteers into the charity to support our work.
Manage the offboarding process for all volunteers, ensuring a brilliant experience for all our volunteers from start to finish.
Support the Head of Marketing and Communications to create promotional, marketing and supporting materials related to our volunteer programme.
Lead of the evaluation of the volunteer programme and ensure we understand and value to impact volunteers bring to the charity.
Reporting on the volunteer function as part of the management information and against set KPIs and targets.
Support the charity more widely:
Represent Rockinghorse at events, activities and networks, building strong peer relationships and sharing best practice.
Model excellent conduct and behaviours in line with the charity s values and ethos.
Carry out other such duties as may be required for the purposes of the charity; this will include working during evenings and weekends as required and the postholder would be expected to work flexibly to do so.
There are travel requirements for this post (covering the whole of Sussex) to attend, put on events and meet with our supporters and volunteers.
Person specification
Essential experience, skills and knowledge for the role:
1. Experience and understanding of the principles of volunteer management in a charity and/or not for profit.
2. Experience and understanding managing volunteers.
3. An understanding of safeguarding and welfare management of volunteers.
4. Able to work collaboratively and build productive relationships with colleagues, stakeholders and third-party agencies.
5. Able to prioritise own workload effectively and confidence to work autonomously.
6. Excellent time management skills with strong prioritisation and organisation skills.
7. Brilliant communication and interpersonal abilities able to engage with stakeholders quickly and effectively.
8. Ability to handle confidential volunteer information.
9. Experience of using customer relationship management platforms (Rockinghorse uses e-Tapestry).
10. Commitment to Rockinghorse Children s Charity s mission, vision and values.
Desirable experience, skills and knowledge:
1. Experience managing communications and/or marketing to support volunteer engagement and support.
2. Previous work experience with a non-profit, or charitable organisation.
3. Experience of using MailChimp or other CRM & email platforms.
Work skills you ll need on the job:
1. A can-do attitude.
2. Brilliant organisational skills.
3. Excellent people skills, adaptable and flexible in manner and approach.
4. Excellent written and verbal communication.
5. Ability to support and motivate others.
6. Ability to work on own initiative and as an active team member.
7. Ability to work under pressure and in a fast-paced environment.
Benefits of working for Rockinghorse Children s Charity:
25 days annual leave (prorated for part-time) plus bank holidays.
An additional day of annual leave on your birthday.
Christmas closure days (prorated for part-time) up to three additional days of annual leave.
Cycle to work scheme.
Competitive pension scheme.
Employee and dependants health cash plan including access to an online GP and counselling.
Family leave including maternity, adoption, shared parental and paternity leave.
Ongoing opportunities for learning and professional development for staff.
Quarterly reward and recognition days for all staff.
Opportunity for flexible, hybrid and part-time working.
Subsidised car parking in Brighton.
Access to Enterprise Car Club.
Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all.
_
Application Process
To apply, please send your CV and covering letter outlining how you fulfil the ten essential elements of the person specification.
Your covering letter must address your experience, skills and knowledge against the ten essential elements of the person spec. Applications without a covering letter will not be considered. If you also have any of the desirable criteria, please outline these too.
. click apply for full job details
Rockinghorse Children s Charity supports sick and disabled children across Sussex. We support babies, children and young people, along with their families, at The Royal Alexandra Children s Hospital and The Trevor Mann Baby Unit in Brighton and all of the specialist children s wards and baby units throughout Sussex.
We deliver and fund projects that enable doctors and nurses to do more. All of projects are led by the needs of children and young people and their families the lifesaving medical equipment, the support for parents and families, the toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell.
Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years, and in that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter now sick they are.
We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up.
About the role
In 2022 we launched our three-year strategic plan, which prioritised our activities to enable us to support more babies, children and teenagers. As we enter the final year of this strategy the charity continues to expand and develop its projects and services children all over Sussex.
This role will support the Head of Finance & Operations and be responsible for organising and managing the charity s volunteers and the volunteer programme working across the charity to ensure we have the right volunteers to support our work. The role will work with the Head of Marketing & Communications to promote and advertise our volunteer opportunities. You will be responsible for the management, recruitment, onboarding and retention of all short and long-term volunteers, to ensure we can continue to deliver life-saving projects for children and young people across Sussex.
You ll bring excellent organisational skills, outstanding written and verbal communication skills, a can-do attitude, evidence of brilliant people management skills and a passion and enthusiasm for supporting young people. You ll be part of a successful team that values wellbeing and champions teamwork, where our vision for children and young people is shared, and success is celebrated.
Duties of the role
Supporting the charity to deliver brilliant projects and service that support children and their families:
Rockinghorse delivers and funds around 70 projects per year supporting sick and disabled babies, children, young people and their families in hospitals in Sussex volunteers are a vital part of our ability to deliver and fund these projects.
This role will:
Work across the charity team to recruit volunteers with the necessary skills, experience and commitment to support our project delivery, fundraising activities and office work.
Lead on the co-ordinate the induction and training of volunteers to ensure they are fully onboarded and prepared for the charity, the role and to support our work.
Set up interviews and initial getting to know you conversations to understand the skills, experience and needs of volunteers to ensure they are matched with the right role in the charity.
Ensure that volunteers are able to achieve their aspirations in terms of work, education, training or further volunteering during their time with the charity.
Co-ordinate individual and/or group supervision and support for volunteers.
Ensure that volunteers involved in the charity s work have access to relevant training and required policies and procedures to ensure they feel confident and are able to develop the skills needed to carry out their role.
Ensure that the charity has the right policies and procedures in place for the recruitment, onboarding, retention and management of volunteers.
Manage a volunteer database inline with relevant data protection legislation and ensure that all volunteers undergo appropriate, recorded, due diligence in their recruitment process.
Support volunteers to share their experiences as case studies and reflections.
Coordinated volunteer thank you events, engagement activities and communications to ensure volunteers feel part of the charity and actively participate in our work.
Work collaboratively with the team and external partners to develop volunteer recruitment pathways for our service delivery projects.
Create new partnerships with companies, the community and partners to create a flow of volunteers into the charity to support our work.
Manage the offboarding process for all volunteers, ensuring a brilliant experience for all our volunteers from start to finish.
Support the Head of Marketing and Communications to create promotional, marketing and supporting materials related to our volunteer programme.
Lead of the evaluation of the volunteer programme and ensure we understand and value to impact volunteers bring to the charity.
Reporting on the volunteer function as part of the management information and against set KPIs and targets.
Support the charity more widely:
Represent Rockinghorse at events, activities and networks, building strong peer relationships and sharing best practice.
Model excellent conduct and behaviours in line with the charity s values and ethos.
Carry out other such duties as may be required for the purposes of the charity; this will include working during evenings and weekends as required and the postholder would be expected to work flexibly to do so.
There are travel requirements for this post (covering the whole of Sussex) to attend, put on events and meet with our supporters and volunteers.
Person specification
Essential experience, skills and knowledge for the role:
1. Experience and understanding of the principles of volunteer management in a charity and/or not for profit.
2. Experience and understanding managing volunteers.
3. An understanding of safeguarding and welfare management of volunteers.
4. Able to work collaboratively and build productive relationships with colleagues, stakeholders and third-party agencies.
5. Able to prioritise own workload effectively and confidence to work autonomously.
6. Excellent time management skills with strong prioritisation and organisation skills.
7. Brilliant communication and interpersonal abilities able to engage with stakeholders quickly and effectively.
8. Ability to handle confidential volunteer information.
9. Experience of using customer relationship management platforms (Rockinghorse uses e-Tapestry).
10. Commitment to Rockinghorse Children s Charity s mission, vision and values.
Desirable experience, skills and knowledge:
1. Experience managing communications and/or marketing to support volunteer engagement and support.
2. Previous work experience with a non-profit, or charitable organisation.
3. Experience of using MailChimp or other CRM & email platforms.
Work skills you ll need on the job:
1. A can-do attitude.
2. Brilliant organisational skills.
3. Excellent people skills, adaptable and flexible in manner and approach.
4. Excellent written and verbal communication.
5. Ability to support and motivate others.
6. Ability to work on own initiative and as an active team member.
7. Ability to work under pressure and in a fast-paced environment.
Benefits of working for Rockinghorse Children s Charity:
25 days annual leave (prorated for part-time) plus bank holidays.
An additional day of annual leave on your birthday.
Christmas closure days (prorated for part-time) up to three additional days of annual leave.
Cycle to work scheme.
Competitive pension scheme.
Employee and dependants health cash plan including access to an online GP and counselling.
Family leave including maternity, adoption, shared parental and paternity leave.
Ongoing opportunities for learning and professional development for staff.
Quarterly reward and recognition days for all staff.
Opportunity for flexible, hybrid and part-time working.
Subsidised car parking in Brighton.
Access to Enterprise Car Club.
Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all.
_
Application Process
To apply, please send your CV and covering letter outlining how you fulfil the ten essential elements of the person specification.
Your covering letter must address your experience, skills and knowledge against the ten essential elements of the person spec. Applications without a covering letter will not be considered. If you also have any of the desirable criteria, please outline these too.
. click apply for full job details