UX Designer

UX Designer

Location Based at client locations or working remotely.

Could you be Triad's next "Rising Star of the Year?" Our very own UCD Consultant Lucille Harvey was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards."

• Glassdoor scores Triad at a whopping 4.7/5.
• 96% of our staff say they'd recommend Triad to a friend.
• 100% CEO approval.

"From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers."

Triad Group Plc is a Digital, Data and Technology consultancy company, and we are looking to complement our team with an experienced UX Designer.

Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector?

As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential.

Key Responsibilities:

• User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences.
• Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs.
• Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints.
• Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs.
• Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options.
• Workshops: Initiate, plan and conduct workshops with stakeholders and users
• Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience.
• Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services.
• Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2.
• Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully.
• Measuring success: Work with stakeholders to define success metrics so that services can continually iterate.
• Agile working: Work and collaborate across multi-disciplinary teams using agile methods.
• Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring.
• Best practice and community: Be part of, and contribute to the Community of Practice to ensure it develops alongside developments in the industry.

Skills:

• Deep analytical skills.
• Strong presentation and communication skills.
• Good understanding of principles of designing accessible systems and services (including WCAG 2.2).
• Good understanding of designing for different levels of digital literacy
• Prototyping tools (Figma, Adobe XD, Axure, Balsamiq).
• Research and analysis tools (Dovetail, Mural, MS Forms).
• HTML, CSS and JavaScript (desirable).
• Analytical tools (Google Analytics), (desirable).

Demonstratable experience in:

• creating user-friendly and intuitive user experiences.
• conducting research using a variety of methods.
• usability testing and highlighting actionable insights.
• Agile frameworks.
• designing systems for users with digital accessibility needs (desirable).
• designing systems for users of varying levels of digital literacy (desirable).
• GDS (Government Digital Service) experience (desirable).

A portfolio of UX work is required.

Working for Triad

Triad defines, designs and delivers digital solutions. We work with customers to understand their business and technology challenges. Our award-winning 30-year track record of success spans the public, private and third sectors. As part of our team, you will work in a consultative way in partnership with clients, ensuring that clients' needs are met, and projects are a success.

Tell me more about Triad

Whether it is advice and guidance, project and product delivery, or additional capacity and expertise, we pride ourselves in the service we deliver to our clients and how we understand their business and technology challenges. We have a flat management structure and avoid unnecessary hierarchy. Our team culture provides autonomy and helps facilitate a creative and innovative environment to help us solve complex problems. The enthusiasm we see across our project teams demonstrates our collective desire to exceed expectations.

What you will get:

• 25 days annual leave, excluding bank holidays.
• Matched pension contributions of 5%.
• Free private health care and medical cover with Bupa (taxable as a benefit).
• PerkBox membership
• Gym membership (up to £40 per month towards membership) plus free membership at Lakeshore Fitness in Milton Keynes.
• Cycle-to-work scheme.
• Free health and wellbeing services (AIG Smart Health and Canada Life WeCare).

Triad's commitment to you

As a growing company, we know that it is our people that fuel our success. So, we are always here to help you grow your skill set. We are an inclusive and successful team, ambitious for our company and all employees. Our working environment is one of mutual respect and free from discrimination.

Creative free-thinking is encouraged, and your development is always our priority.

As part of the Triad team, you will get many opportunities to learn and develop your skills. We understand that we all need to keep ourselves up to date with the latest skill set and technology, so we offer continuous training and development, whether this is specific Microsoft Certifications, learning a new programming language or simple online self-training. You will be given time throughout the year to dedicate to training and growth. Triad invests year on year in our consultants' training, this is tailored per consultant based on their training and personal development needs. Triad is committed to the development of our consultants, and with this in mind, Triad has recently introduced Udemy Business across the whole organisation! You will have 24/7 access to thousands of top-rated courses, from coding to presentation skills to AWS, marketing, yoga, and more.

Other information

If this role is of interest to you or you would like further information, please contact Laura Piechowicz or submit your application now!

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.

We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.