Trellix Email Threat Prevention Support Engineer

Key Responsibilities:

Mandatory Skills

Microsoft Information Protection

• Email Security Implementation
• Architect and deploy Trellix Email Security solutions, including ETP configurations, policy creation and integration with on-prem CM and Splunk.
• Configure multi-layered detection techniques, such as advanced URL defense, attachment detonation, and deferred phishing detection.

• Threat Detection and Response
• Monitor inbound email traffic for any rejections, queuing.
• Investigate and respond to incidents related to false positives, quarantines, email delay and riskware blocks.
• Diagnose and troubleshoot technical issues related to email security incidents and product functionality.

• Security Audit and Compliance
• Implement necessary remediation measures to enhance email security.
• Stay updated on industry best practices and emerging threats.
• Coordinate with vendor to remediate any vulnerabilities identified.

• Collaboration
• Collaborate with customers and internal teams to identify solutions and implement best practices.
• Document technical solutions, FAQs, and troubleshooting guides for internal and external use.
• Work closely with SOC, EIS, and Groupware team to enhance threat detection capabilities.
• Develop and deliver product demonstrations, training sessions, and knowledge transfer sessions for customers.

Skills:

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills for collaborating with cross-functional teams.
• Knowledge of cloud architectures and on-premise NX/EX infrastructures.
• In-depth knowledge of email protocols (SMTP, POP3, IMAP) and email security technologies.
• Proficiency in configuring and managing ETP or on-prem EX policies.
• Ability to work independently and collaborate effectively in a team environment.
• Proficiency in IDS/IPS
• Proficiency in Linux/Unix operating systems.
• Hands-on experience with any Email Security and Network Security products.
• Ability to adapt to evolving threat landscapes and implement effective security measures.
• Hands-on experience with other Trellix products such as NX, FX, CM and MVX is a plus.