Transformation Director - SaaS Implementation - Ways of Working

About Arup

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally.

At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning.

Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join.

About AMS:

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources. We partner with Arup to support contingent recruitment processes. On behalf of Arup, we are looking for a Transformation Director for an initial 12-month contract (scope for extension) based in London on a flexible hybrid working basis.

The role:

This Programme will transform the tools, systems and processes that project delivery teams use, bringing together circa 9 separate tools and five regional management systems which have evolved organically as the firm has grown. The programme will create alignment and provide wider and integrated project management system capability, to be universally adopted.

1. Harmonisation and modernisation of the Arup quality Management System ("AMS"). To integrate five existing regional AMS into a single globally aligned and digitally enabled AMS. This requires alignment of requirements, processes and procedures within a single AMS which will only differ where jurisdictional regulation requires a local variance.
2. Implementation of project delivery solution (PDS) to replace nine plus existing project products and services with a comprehensive project management system SaaS solution. PDS will incorporate AMS procedures and processes. PDS will incorporate existing project data which will migrate across.
3. Transformation to improved, aligned and consistent ways of working, outputs and controls through the effective utilization of the breadth of the capability of PDS. Related behavioural and cultural change.

Key Skills:

• A strong track record in delivering strategic digital transformation programmes and change leadership, resulting in transformational change and improved business outcomes.
• Experience of change and engagement leadership and programme management delivering of large, cross organisation programmes that have resulted in transformational change and improved business outcomes.
• Successful leadership, programme management and delivery of large digital/technology programmes in a complex, global Professional Services environment.
• A strong track record in the application of SaaS management systems and tools.
• Experience of working effectively with a range of internal and external partners and stakeholders to bring about real transformational change, enabled by technology.
• Experience of process mapping, creation of user journey, plus facilitation and consensus building.
• Experience of leveraging strong communication and engagement skills to positively challenge thinking at a firm-wide level to create better outcomes for clients, members and wider stakeholders.
• Detailed understanding of quality management systems and project management systems within an international environment.

Key Responsibilities:

• Successfully realise the programme, ensuring that the operational and cultural shifts are realised, and the change is successfully adopted across the firm.
• Provide ownership, leadership and transformational expertise to the programme, ensuring that the high-level outcomes and benefits for the programme are realised within the expected time.
• Supporting the Programme Director and Group HSEQ Director to drive operational excellence through innovation and efficiency, that will deliver continuous improvement in service delivery and performance and lead to better outcomes for clients, members and other stakeholders.
• Taking responsibility for guiding the strategic direction, delivery and coordination coordinating the three workstreams of Transformation, Process and Systems, including conclusion of the procurement process with the chosen vendor.
• Responsibility for successful adoption of the harmonized AMS and PDS through the Change Management activity (may involve growing the development of the change management team and networks to support the services transformation program).
• Ensure delivery of a robust stakeholder engagement strategy and communication plan, building partnerships and working relationships with key stakeholders. This will be essential to underpin delivery of PDS, replacing a complex environment of Legacy systems, and a phased programme of retirement of each.
• Establish a benefits realisation plan overseeing the delivery of activities so that value is delivered.
• Oversee the project plan, resources and budgets, providing regular reports to the Programme Board.
• Working with Programme Director to identify, manage and mitigate the risks associated with Programme delivery.
• Creating change capacity (tools, process and people) across the organisation, regionally and at programme-level, that enables the introduction of the new processes and technologies.
• Oversight to ensure there is effective governance and decision making, budgetary control, gate reviews and programme performance reporting.
• The role will support the Programme Director with budgetary oversight of the budget (£10m), ensuring evidence-based business cases including sound financial analysis and resource implications.
• Sit on the Programme Board for the system transformation program and participate in other related functional steering committees where appropriate (eg People and Finance systems transformation).

Diversity at Arup:

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists.

AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.