Telefundraising Executive

About the Role

Location & Contract: This is a full-time, 12-month fixed term role with a hybrid working model based in Reading, with travel required to our Reading hub at least once a month.

The Telefundraising Executive role sits within the Mass Fundraising team, who are responsible for individual giving, legacies, in-memory giving, third party challenge events, and owned fundraising products and events. The Mass Fundraising team play a vital role in contributing to our organisational strategic goal of developing sustainable sources of income.

The Telefundraising Executive is responsible for calling and connecting with Make-A-Wish supporters to increase engagement levels, and to increase income for Make-A-Wish by inspiring our current supporters to give again, increase their giving, or support us in other ways.

This role has been set up to support our ambitious plans for growing income so we can substantially increase the number of wishes we are able to grant each year. Your role will be pivotal in helping us to connect with and inspire our existing and new donors to support this mission.

Key Responsibilities

• Contacting existing, potential and lapsed supporters via telephone to promote the charity s values and beliefs, and to ask for financial or non-financial support as defined by the campaign brief and script.
• Keeping supporters informed of current campaigns and projects, and explaining how they can make a difference. This could include welcome calling for new donors, stewardship and thank you calling for existing donors, upgrade conversion for regular/repeat donors, reactivation calling for lapsed donors, or conversion calling to other Make-A-Wish fundraising offers.
• Acting as the voice of Make-A-Wish to our existing supporters, ensuring all interactions uphold our brand values and proactively promote our mission to grant a wish to every eligible child.
• Maintaining and developing relationships with existing supporters, and inspiring new supporters to raise money.
• Continually monitoring call outcomes, capturing and sharing feedback and complaints with the Mass Fundraising Manager, and spotting opportunities for performance improvement across campaigns.
• Continually monitor attrition trends and supporter feedback to present to the Mass Fundraising team and the wider organisation

Essential Criteria:

• Have excellent communication skills and a confident telephone manner confidence in building rapport and communicating over the phone is essential.
• Have a friendly and welcoming personality
• Have strong attention to detail and the ability to work with accuracy.
• Be performance and target-driven, with the ability to meet and exceed set KPIs and take feedback on board to continually improve performance.
• Be self-motivated with the ability to manage your own time and carry out your work with minimal supervision.
• Have the ability to work as part of a team, motivating and supporting others.

At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace.

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK.

Make-A-Wish is also committed to attracting and recruiting diverse people as it s vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve.

Apply for this role via our website.