Technical Support Team Lead (Azure) - £50,000 - Remote

Technical Support Team Lead (Azure) - £50,000
Remote

Are you passionate about provide support, and leading technical teams to deliver high-quality service? Do you have a strong technical knowledge in MS Azure? Our client is seeking a Technical Support Team Leader to lead a dynamic team.

Responsibilities:
Provide leadership and escalation across a technical support team
Provide hands on technical support with strong technical knowledge around Azure Cloud Technologies
Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved
Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel.
Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery.

Skills and Experience:
Strong operational knowledge in cloud platforms (Azure) and On-prem technologies
Desktop support of Microsoft stack technologies and Wintel environment experience
Experience with ITIL frameworks, effectively managing incidents, problems, and changes.
Proven experience in leading and mentoring technical teams

If you're ready to take the lead in a high-impact role where your technical expertise and leadership skills will make a real difference, we encourage you to apply now!

Please provide an up to date CV for consideration.