Technical Support Engineer II

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true "technologist".

Troubleshooting is your passion Enterprise application support experience You are fascinated by technical challenges and think outside the box Enjoy being creative and show a high-energy with a passion for winning Strong communication and presentation skills Self-motivated with a strong work ethic Hands-on team player and proactive person of action Passion for exchanging knowledge with other colleagues and suggesting product improvements

What will help you succeed

Minimum Requirements 1+ years of related technical work experience supporting/developing Python or other OOPL based applications Bachelor's degree or relevant technical related experience or training 1+ years of experience working with SaaS applications and infrastructure technologies. Preferred Requirements 3+ years of related technical work experience supporting/developing Python based applications Experience with software support and troubleshooting Knowledge of Python framework(s) (i.e. Django, Flask, etc.) Experience writing and debugging complex Python applications Exposure to Java (JMX and PMI), .NET Development, or other programming languages Experience with database technologies (MS SQL, Oracle, IBM DB2) Exposure to Prometheus scraping Exposure to SNMP Experience with network troubleshooting Relevant industry certification with a focus on Python (ex. Python Certified Entry-level Programmer, Certified Professional in Python Programming, etc.)

This position will work in a 2- day per week Hybrid Schedule from the Denver office.

• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

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