Technical Support Engineer

Description: Technical Support Engineer

Background:

Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and Back Office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.

General Information:

Start date: ASAP

Latest start date: 3 months

End date: 31.03.2026

Extension: TBC

Work location: Basel

Workload: 100%

Travelling: no

On Call: yes (but not regularly and only during certain bank holidays)

Team: Banking IT

Department: Banking

Tasks & Responsibilities:

Resolve incidents reported by business users on Banking applications

Coordinate between various teams within Banking and internal IT teams within our client to fix major incidents

Communicate updates to business users

Document issues and resolutions using internal systems

Contribute to long-term system enhancements either as a developer or a business analyst

Must haves:

At least 3 years' experience working at a financial institution as engineer/technical support in a banking environment. (*)

Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform/FrontArena) (*)

Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment/knowledge (*)

Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries (*)

Experience with ticketing systems (eg, ServiceNow, Jira, Zendesk). (*)

Familiarity with monitoring and diagnostic tools (eg, ELK) (*)

Interpersonal skills:

Self-motivated

Ability to take initiative and suggest improvements

Excellent analytical skills

Excellent communication skills in English

Nice to have:

Experience working with OpenLink Findur/Endur or any major trading platform

Experience working with GoldenSource or any major enterprise data management system

Experience working with financial messages (SWIFT, FIX, CTM)

Experience working with asset management solutions (Aladdin)

Experience with trading venues (Bloomberg, Refinitiv, FXall, Tradeweb, Eurex)

Client facing experience in the role of the technical support

Experience with the different stages of software development life cycle

Experience developing in Python, Java, C++ or C#

A degree in Computer Science, Information Technology, Engineering, or a related field

Skills

• Technical support
• support
• engineering
• Support Engineer
• banking operations
• order management
• FIS Cross-Asset Trading
• Risk Platform
• FrontArena
• ITIL
• Oracle Database
• Microsoft SQL
• ticketing system
• monitoring tools
• diagnostic tools
• ELK
• self motivated
• openlink
• endur
• findur
• trading platform
• goldensource
• data management system
• financial messages
• SWIFT
• FIX
• CTM
• asset management
• trading venues
• python

Employee Value Proposition

Long term opportunity in a highly skilled team.

Job Title: Technical Support Engineer

Location: Basel, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.