Technical Support Apprentice
Posted 5 hours 36 minutes ago by Professional Apprenticeships
£18,000 Annual
Permanent
Full Time
Apprenticeships & Internships Jobs
Somerset, Bath, United Kingdom, BA1 0
Job Description
This is an incredibly exciting opportunity to join a growing mobile services provider in Bath, as a technical support apprentice.
IQ Mobile is a virtual mobile network on EE. They sell SIM cards, airtime and mobile devices to a wide range of customers. Those who join IQ Mobile are in for an exciting time! It is a fast-paced environment with lots to do, with even more to learn.
They would like to bring some enthusiastic attitudes into the organization that have a can-do attitude. You will be working with a small team that has deep experience in Telecoms. If you love working with people, pride yourself on your communication skills and have a passion for tech, this is the role for you!
Responsibilities
Working from stunning offices in Bath city centre, you be responsible for front line interaction with customers, satisfactorily troubleshooting and resolving incoming support issues. IQ cover a wide range of technologies and customer types, particularly seniors, kids and travel and they are increasing their focus on business customers.
There has never been a better time to come on board. IQ are ambitious and are growing quickly and you will become a key part of the team, developing with the business as it grows.
Your role will be varied and you'll learn a wide range of skills, including:
To always act as a highly ethical, flexible, professional, and reliable member of the IQ Mobile team.
To answer incoming calls politely and with well-spoken English.
To become fully familiar with the products supplied by IQ Mobile and the communications industry.
Investigating, documenting, and resolving customer reported issues effectively and efficiently.
Understanding and escalating any issues that need urgent attention.
Conducting product testing.
Working closely with internal teams to effectively onboard customers moving onto aftercare and support
Provide stellar customer experience
Providing administrative tasks involving but not limited to postal services, hardware setup and deployment, billing-related support queries and account management.
Person specification
Strong customer service skills
Strong problem solving and technical troubleshooting skills
Proficiency in Microsoft Office products such as Word, Excel, Outlook
An overall interest in the communications industry
Above all should have a can-do attitude with a willingness to learn.
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Progression
The opportunity to join the communications industry at this time has endless possibilities, with plenty of scope for the individuals hired to grow their career with IQ beyond the first level support apprenticeship.
Culture & Benefits
IQ is a virtual mobile network on EE. They sell SIM cards, airtime and mobile devices to a wide range of customers. They have a mission which is to provide fantastic customer support to their end-users and partners. They receive constant feedback and recognition in this area and want to build a formidable reputation as the go-to guys for expert support and rock-solid service.
They are one of the best MVNO's of the UK's fastest 5G network for data. They service a plethora of different clients ranging from senior citizens, they de-mystify the technology by assisting them on their journey into smart phones taking out the jargon.
They have a wide range of travel customers who need help and support on their adventures. And finally, a technical bunch of partners who resell their services into the I.T and telecoms world to enterprise customers.
As well as supplying innovative devices IQ believes that providing first class product education, training and support is an essential component of product provision and therefore offer initial and ongoing in person training. Their DNA resonates which each of these customer types often requiring a different type of content and tone to be used in each case to ensure they are speaking their language.
When working with IQ, you can expect a laid back, but hard working culture. They are ambitious and excited to achieve great things in the future, but maintain a great sense of humour along the way.
They work from the beautiful Newark Works office space in Bath, where you will be part of a wonderful community of businesses in a bright, modern environment.
Job Types: Full-time, Apprenticeship
Pay: £18,000.00 per year
Schedule:
Monday to Friday
Education:
GCSE or equivalent (required)
Work Location: In person
Reference ID: INDIT
IQ Mobile is a virtual mobile network on EE. They sell SIM cards, airtime and mobile devices to a wide range of customers. Those who join IQ Mobile are in for an exciting time! It is a fast-paced environment with lots to do, with even more to learn.
They would like to bring some enthusiastic attitudes into the organization that have a can-do attitude. You will be working with a small team that has deep experience in Telecoms. If you love working with people, pride yourself on your communication skills and have a passion for tech, this is the role for you!
Responsibilities
Working from stunning offices in Bath city centre, you be responsible for front line interaction with customers, satisfactorily troubleshooting and resolving incoming support issues. IQ cover a wide range of technologies and customer types, particularly seniors, kids and travel and they are increasing their focus on business customers.
There has never been a better time to come on board. IQ are ambitious and are growing quickly and you will become a key part of the team, developing with the business as it grows.
Your role will be varied and you'll learn a wide range of skills, including:
To always act as a highly ethical, flexible, professional, and reliable member of the IQ Mobile team.
To answer incoming calls politely and with well-spoken English.
To become fully familiar with the products supplied by IQ Mobile and the communications industry.
Investigating, documenting, and resolving customer reported issues effectively and efficiently.
Understanding and escalating any issues that need urgent attention.
Conducting product testing.
Working closely with internal teams to effectively onboard customers moving onto aftercare and support
Provide stellar customer experience
Providing administrative tasks involving but not limited to postal services, hardware setup and deployment, billing-related support queries and account management.
Person specification
Strong customer service skills
Strong problem solving and technical troubleshooting skills
Proficiency in Microsoft Office products such as Word, Excel, Outlook
An overall interest in the communications industry
Above all should have a can-do attitude with a willingness to learn.
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Progression
The opportunity to join the communications industry at this time has endless possibilities, with plenty of scope for the individuals hired to grow their career with IQ beyond the first level support apprenticeship.
Culture & Benefits
IQ is a virtual mobile network on EE. They sell SIM cards, airtime and mobile devices to a wide range of customers. They have a mission which is to provide fantastic customer support to their end-users and partners. They receive constant feedback and recognition in this area and want to build a formidable reputation as the go-to guys for expert support and rock-solid service.
They are one of the best MVNO's of the UK's fastest 5G network for data. They service a plethora of different clients ranging from senior citizens, they de-mystify the technology by assisting them on their journey into smart phones taking out the jargon.
They have a wide range of travel customers who need help and support on their adventures. And finally, a technical bunch of partners who resell their services into the I.T and telecoms world to enterprise customers.
As well as supplying innovative devices IQ believes that providing first class product education, training and support is an essential component of product provision and therefore offer initial and ongoing in person training. Their DNA resonates which each of these customer types often requiring a different type of content and tone to be used in each case to ensure they are speaking their language.
When working with IQ, you can expect a laid back, but hard working culture. They are ambitious and excited to achieve great things in the future, but maintain a great sense of humour along the way.
They work from the beautiful Newark Works office space in Bath, where you will be part of a wonderful community of businesses in a bright, modern environment.
Job Types: Full-time, Apprenticeship
Pay: £18,000.00 per year
Schedule:
Monday to Friday
Education:
GCSE or equivalent (required)
Work Location: In person
Reference ID: INDIT