System Business Analyst

Job title: System Business Analyst (computing)

Summary of the Job Description:
- Provide technology support, services, and continuity business analysis on infra and applications with DigitalQ and potential clients.

- Provides technical and analyst support to IT (Infrastructure) and Application users

- Drive the best practice on process, procedure, and policy to stakeholders and users on how to resolve hardware and software problems

- Installs and upgrades hardware, cables, operating systems and appropriate software to facilitate user access to systems

- Refers more complex or intractable problems to appropriate IT professionals

- Identifies problems, agrees on remedial action and undertakes emergency maintenance if required

- Analyses system and multi-tier applications and makes technical suggestions to improve the Infra and Application performance

- Maintain the system and license capacity management report regularly

- Researches possible solutions in user guides, technical manuals and other documents

- Maintains a log of work in progress, calls received, actions taken, and problems detected

- Work closely with application and infra team to implement new system

- Reports on commonly occurring queries to detect underlying problems Additionally:-

- An understanding of major platforms such as AWS, Eloqua, AEM, and Salesforce would be beneficial and understanding Events systems would be a huge advantage

He/she will be working on a project to review all applications globally to understand their usage, function, criticality, and other aspects. She/he should be able to understand non-technical language and translate it into semi-technical language.