Supporter Care Manager

As Supporter Care Manager you will play a key role in Viva s Fundraising & Engagement team, building relationships with and providing exceptional supporter care to our donors including individuals, churches and community groups. Your high level of organisation, strong administrative skills and love of engaging with a variety of people will ensure that Viva s supporters have an excellent and personalised experience of Viva. Through all this you will play a vital role in making it possible for Viva to achieve its goal of enabling more children to live life in all its fullness.

Your responsibilities will include:

Supporter communication: engaging with donors by email, letters, phone or in person.

Supporter care administration: ensuring accuracy in reporting and recording donations.

Supporter engagement: coordinating supporter events (e.g. our monthly prayer Zoom meeting), representing Viva at church services and managing our presence at events.

Fundraising & Engagement team support: supporting team communication and the Director for Fundraising & Engagement in team administration.

Operations and office support: ensuring Viva s UK office runs smoothly.

This role will suit you if you:

• enjoy engaging with supporters and building relationships
• are highly organised, thrive on accuracy and have a keen eye for detail
• are quick to learn and engage with systems and data
• would love to join a welcoming, creative, supportive and international team

This is a full- or part-time role for Viva, located at our Oxford office in the UK with the option to also work at home. Some working time will be needed in the office on a weekly basis, but the exact split of office/home working time can be decided in conversation between the successful candidate and line manager.

Take a look at the full job description and person specification in the information pack and, if this is you, then apply today to be part of this incredible work, making a real and lasting difference for children.