Support Analyst Graduate Banking

Support Analyst Leading Financial based in the City

Graduate trainee or 2 years relevant experience

£37K plus package

WFH/office blend

Support Analyst for a Leading European financial Exchange based in the City.

The primary responsibilities of the Support Analyst will be maintaining and running our client's exchange platforms.

Degree level qualification or 2 years of experience (training provided if you are a recent Graduate)

Experience with FIX Protocol

Exposure to UK and EU equity markets including understanding of trade life cycle

Ability to write SQL queries and a strong understanding of relational databases

Experience using Unix/Linux Servers

Previous use of GIT version control or similar

Scripting experience eg bash/Shell, python or similar

Responsibilities and Duties

Responsible, along with other operational team members, for the day-to-day running and maintenance of our client's platforms.

Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person.

Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms.

Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms

Raise and deploy changes to support the day to day running of multiple exchange platforms.

Maintain a high degree of customer service for all support queries

Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation

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