Stewardship Officer (12m FTC)

SUPPORT OUR LIFE-SAVING FUNDRAISERS

At Campaign Against Living Miserably, we re searching for a Stewardship Officer with heart. Your mission? To inspire and support our growing community of Fundraisers as they take on epic challenges, all in support of CALM s life-saving work.

• You ll join a growing team, fresh off its biggest fundraising year to date

• You ll help shape meaningful experiences for thousands of fundraisers

• You ll turbocharge your professional skills across fundraising and communications

• You ll help prevent suicide and make a life-saving difference for people struggling with life

Not bad, right? Plus, you ll get to work in an inclusive, collaborative and development-focused environment, and receive excellent benefits, including a nine day fortnight, unlimited annual leave, enhanced pension scheme, and access to therapeutic and wellbeing services.

SOUND LIKE A BIT OF YOU? HERE S MORE ABOUT THE ROLE

Our Challenge Events team is expecting fundraiser numbers to increase by 60% in the coming year. We re hiring now to unlock the full potential of this incredible community. Reporting into the Challenge Events Manager, you ll boost our ability to connect personally with the incredible people who support CALM on a day to day basis.

The reasons people fundraise for CALM can be deeply personal. They might have lost someone to suicide, used our helpline for themselves or someone they know, or they might want to support a lifesaving service. By understanding their motivation, you ll tailor experiences that connect them to CALM s work, build trust and loyalty and ultimately keep them coming back for more.

YOUR RESPONSIBILITIES

CORE

• Contribute to CALM s fundraising targets, through excellent relationship management and supporter care

• Ensure all supporters receive excellent care from CALM, as well as completing all assigned admin tasks with a high degree of accuracy

• Confidently represent CALM at key meetings and events

• Be a data steward for fundraising, ensuring quality data management

SUPPORTER ENGAGEMENT AND STEWARDSHIP

• Steward CALM s Challenge Event Fundraisers effectively throughout their journey when supporting CALM, to ensure they feel appreciated and inspired to fundraise for us

• Be the friendly voice of CALM, responding to enquiries through the website or phone in a timely manner

• Lead on stewardship calls to Challenge Event Fundraisers - welcoming them to the team upon sign up, wishing them good luck before their event, or offering them fundraising guidance and support

• Work with the wider team to ensure Challenge Event Fundraisers are staying on track - such as completing registration forms on time, and setting up fundraising pages

• Craft personal emails to Fundraisers to drive retention and satisfaction

• Engage with Fundraisers on our CALM Facebook groups - sparking conversation and fostering a supportive community atmosphere

• Work with Challenge Events Manager and Challenge Events Officer to develop and improve automated email supporter journeys for Fundraisers

• Write a regular blog for Challenge Events to improve engagement with Fundraisers, and prospective Fundraisers

• Champion storytelling by building and maintaining the story bank with Fundraiser stories and identify ways these can be utilised across our channels

• Proactively identify new and engaging ways to steward participants and put these into practice

• Build and maintain relationships using our CRM and other systems

• Analyse feedback from Fundraisers via our post event surveys and identify areas for improvement

• Work with stakeholders across the organisation to improve processes and data management

• Support the Challenge Events Manager with event delivery, data analysis and event research when required

• Support stewardship in other areas of Public Fundraising as required, including Community Fundraising and Individual Giving.

Your profile

COMPETENCIES

Essential

• Passion for fundraising and understanding of the importance of providing excellent supporter care by telephone, SMS, and email

• Confident making telephone calls, with a friendly and empathetic telephone manner

• Excellent copywriting skills with an ability to create compelling and engaging content

• A creative mind and ability to problem-solve

• Able to take initiative, manage a varied work load, and work independently

• Excellent IT skills. Willing to work occasional out of hours and weekends as required

• Understanding of CALM, why people choose to support us

• Act as a positive ambassador for CALM, working in line with our ethos, policies and branding

Desirable

• A strong understanding of challenge event fundraising

• Experience of using G-suite

EXPERIENCE

Essential

• Experience in a customer or support facing role, interacting with customers/supporters on a day to day basis

Desirable

• Experience working with a CRM database (preferably Salesforce)

• Experience working with fundraising platforms, such as Just Giving and Enthuse

Why work for us?

Reports to: Challenge Events Manager

Contract: 12 month fixed term contract

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm. The right candidate will be willing to work occasional out of hours and weekends as required.

Salary: £30,000 - £33,000 per annum (for employees)

A work environment that values creativity, personal growth and collaboration.

About us

We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.

We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.

We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.