STEP Programme Assistant

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.

STEP provides a bespoke employment programme that addresses the complex barriers that refugees face when preparing for, and ultimately finding work in the UK. We now have an exciting opportunity for a Programme Assistant to join the STEP team. You will play a crucial role in assisting Employment Advisors to provide employment support to refugee clients across the UK.

You will be responsible for:

• Supporting with administration and management of programmes, including regular reporting
• Supporting Employment Advisors with client referrals and other general support
• Assisting with the ongoing monitoring and impact measurement of programmes
• Analysing results and identify trends to use data to drive changes and improve quality of programmes.
• Answering referral phone line
• Supporting referral process and management of referrals
• Eligibility assessments of prospective clients
• Triaging enquiries from case workers and public

About you

We are looking for candidates who have:

• Previous administrative / team support experience
• A high level of administrative skills including a good knowledge of Microsoft packages and databases
• Strong Excel skills
• Excellent attention to detail and accuracy across every aspect of your work
• High levels of efficiency and the ability to prioritise work and meet deadlines
• Ability to use your own initiative and make independent decisions.
• Competency in speaking another language is desirable e.g. Amharic, Arabic, Dari/Pashto, Dinka Farsi, Kurdish, Ormo, Somali, Tigrinya, Turkish

Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance up to 3 times salary to nominated beneficiaries.
• Health Cash Plan cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification.

Interviews will be held on Tuesday 8th October