ServiceNow Developer

We at Qualient Solutions are looking for a ServiceNow Developer based in Leeds, UK.

Role Title: ServiceNow Developer
Role Location: Leeds, UK
Role Type: Permanent

Job Description:-
Platform Development & Configuration:
-Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows.
-Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (eg, Datadog, Splunk, AWS CloudWatch, Prometheus, etc.).
-Ensure seamless interoperability between service operations tooling and cloud-native environments.

Technical Leadership & Collaboration:
-Serve as a technical lead, providing guidance & best practices across service operations platforms.
-Collaborate with internal and external stakeholders to gather & analyse requirements, translating & documenting these into effective solutions.
-Support internal Mastek growth and innovation workstreams as well as leading them.
-Foster collaboration between ServiceNow and broader service operations tooling, ensuring integration and automation opportunities are maximised.

Innovation & Continuous Improvement:
-Stay current with industry best practices and emerging technologies in service operations tooling, including observability and alerting.
-Drive innovation by integrating and optimising monitoring solutions within service management workflows.
-Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms.
-Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments.

Service Operations Reporting & Insights:
-Design and implement advanced reporting solutions to provide Real Time insights into service performance, incident trends, and operational health.
-Develop dashboards that integrate data from multiple service operations tools to provide a comprehensive view of system health and SLAs.
-Utilise data analytics and machine learning models to predict potential service degradations and optimise resource allocation.
-Enhance reporting capabilities to support compliance, audit, and continuous service improvement initiatives.

Must Have Skills
-Able to commute to the central Leeds office.
-Minimum of 5 years of experience as a ServiceNow Developer or in a similar role involving service operations tooling.
-Extensive experience & understanding of ServiceNow development, including Scripting (JavaScript, Glide).
-Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
-Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions.
-Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code.
-Strong problem-solving skills with a focus on continuous improvement and automation.
-Good understanding of ServiceNow out of the box architecture.
-Good understanding of other platforms such as; GitHub, Jira, Confluence
-Proven experience in developing & implementing innovative solutions on (but not limited to), the ServiceNow platform, driving thought leadership.
-Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.

Preferred Skills
-ServiceNow Certified System Administrator (CSA).
-ITIL v4 qualified.
-Experience with Agile/Scrum methodologies & tools.
-ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications.
-Experience in designing and implementing AI solutions to enhance service operations capabilities.