ServiceNow Architect

ServiceNow Solutions Architect UK Only - Remote Up to £100,000

Oliver James are currently assisting one of the largest Software and Managed Service Providers with a variety of Technology & Professional Services roles. We are supporting the expansion of their ServiceNow function and they are looking to bring on a ServiceNow Solutions Architect and Developer to the team. Their vision is to become a certified ServiceNow Partner in the near future, so this is a really exciting time to join the business where you'll be able to really make your mark on the organisation and play a key part in driving their roadmap strategy moving forwards.

This person must have strong expertise with the ITSM and ITOM modules, as well as an understanding of PPM. You will have technical design authority of the platform and so will have team leader responsibility over the Developers amongst the team (currently 6 with the view to increase).

Key Responsibilities:

• Lead the development and implementation of ServiceNow applications, particularly within ITSM and PPM.
• Customise ServiceNow configurations, including scripting and automation.
• Design, implement, and enhance ServiceNow modules, including Incident, Problem, Asset, Configuration, Change, SLM, and Service Catalog.Provide high-level design and specifications for ServiceNow implementations.
• Conduct system and integration testing to ensure optimal functionality.
• Define application and data architecture roadmaps for major business and functional areas.
• Lead architecture governance processes and communicate architectural strategies effectively.
• Develop, validate, and present business cases for new initiatives and technical solutions.
• Utilise Agile Framework methodologies and maintain a strong understanding of business practices, processes, and tools.
• Collaborate with executive stakeholders to deliver ServiceNow solutions aligned with key business goals.
• Ensure accuracy and attention to detail in all deliverables.
• Evaluate and implement new platform features from ServiceNow updates, assessing their applicability to the current environment.
• Lead integration development, including web services (SOAP/REST), DBC, and Mid Server.
• Ensure projects are delivered on time, meeting technical specifications and design requirements.
• Share best practices and provide consultative support throughout the technical design process.
• Continuously update your ServiceNow knowledge through self-study and training resources.

Required Skills & Qualifications:

• 5+ years of experience in ServiceNow development and architecture.
• Proficiency in ServiceNow core applications, UI, workflow configuration, report development, and integration components.
• Expert-level understanding of client-side and server-side scripting, including business rules, script actions, and script includes.
• Deep expertise in multiple technical domains.
• Proven ability to drive complex technical solutions involving both legacy and emerging technologies at an enterprise level.
• Expertise in client and server APIs.
• Experience with integration across cloud-based and legacy platforms (e.g., Workday, PeopleSoft, SAP, Remedy).
• ServiceNow certifications are preferred.