Service Quality Manager

Job Title: Service Quality Manager
Duration: 6 months
Location: Hybrid - Canary Wharf 1 day per week

Job Description:
They will work in the Digital SQM team.
Their responsibility will be to be involved in all incidents impacting CMB UK and gather updates, understand root cause and then provide updates to business/senior tech stakeholders. So good verbal and writing skills are key
They need to be proactive, knowledge of Client would be good, and also manage trends, data, MI etc.