Service Management Officer: Licensing and Contracts

Service Management Officer: Licensing and Contracts

ISS - Information Systems Services
Salary: £30,505 - £36,924 (Grade 6)
Closing Date: Wednesday 23rd October
Interview Date:w/c 28th October

Job advert - Service Management Officer: Licensing and Contracts

Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally.

Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action.

Information Systems Services (ISS) is a dynamic, friendly and supportive section, who are looking to appoint an enthusiastic and proactive individual to join the Licensing Service within our Customer, Strategy and Governance team.

Working with the Licensing, Supplier and Contract Manager, the post-holder will contribute to:

• Establishing and developing relationships with university colleagues and external suppliers
• Contract Management for our resource portfolio, including:
  • Supplier and University stakeholder liaison,
  • Negotiation of contracts and KPI monitoring to help improve the provision of digital resources at the University
  • Supporting the University with its Environmental, Social and Governance commitments
  • Supporting our system owners with licensing, contractual changes and compliance activities.
• Managing Digital Content Systems including
  • Reviewing platforms to ensure we are compliant with UK Data Protection laws.
  • Data management to support accuracy of our online systems
  • Reviewing and drafting end user guidance using simple and succinct language to convey technical information to non-technical users
• Day to day support for software queries and access requests via our 'IT Service Management software'.
• Liaising with stakeholders across the organisation to collate information and feedback on services offered by ISS.

You will be a confident communicator with proven experience of building relationships with academic colleagues, supplier management and providing support in an IT environment. An understanding of software within a HE environment would be beneficial.

This is a fulltime, indefinite post with the flexibility to work some of your time remotely, with the exact proportion of remote working to be determined in discussion with the line manager and in accordance with university guidelines.

The University strives to be diverse and inclusive, a place where we can all be ourselves. We welcome applications from people in diversity groups, particularly encouraging applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented in this area of the University.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff.

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.