Service Desk, Helpdesk Analyst, Hatfield

Service Desk, Helpdesk Analyst, Hatfield, Upto £30k, Hybrid

Location: Hatfield, Hertfordshire (Hybrid - 3 days on-site)
Salary: £30,000 per annum
Type: Permanent

My client, a global leader in their domain, is searching for a Service Desk, Help desk Analyst to join their team in Hatfield. As a Service Desk Analyst, you will be the first point of contact for all IT-related issues and requests, ensuring that end-users receive timely and effective support.
This is a hybrid role requiring you to be on-site 3 days a week.

Key Responsibilities:

• Provide first-line support for IT incidents and service requests.
• Troubleshoot and resolve hardware, software, and network issues.
• Log and document incidents, requests, and resolutions in the service desk system.
• Escalate complex issues to appropriate teams when necessary.
• Assist with the setup and configuration of hardware and software.
• Maintain excellent communication with end-users and keep them informed of progress.

Skills and Experience Required:

• Proven experience in a service desk or IT support role.
• Strong knowledge of Windows operating systems and Microsoft Office suite.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Service Desk, Helpdesk Analyst, Hatfield, Upto £30k, Hybrid