Service Desk Engineer - Bi-lingual German/English
Posted 4 hours 57 minutes ago by Vertex I.T. Solutions Ltd
35 000,00 € - 40 000,00 € Annual
Permanent
Not Specified
I.T. & Communications Jobs
Not Specified, United Kingdom
Job Description
Position: Service Desk Engineer - Bi-lingual German/English
Reports to Help-desk Manager
Location: Dusseldorf, Germany - 5 days based in the office
Job role:
- Act as the first point of call for instructed users in our German Office and maintain professional and stable user relationship.
- Accountable for logging support incidents/requests or enquiries for end users.
- Courtesy calls to end users, sending emails to ensure 100% user satisfaction and completing tasks assigned by manager.
- General IT administration duties such as, New User registrations, ID Inventory's, Smart Device Billing, and other administrative tasks as per request.
- Act as an extension of the London office EU Helpdesk Team and uphold our values and processes.
- Resolve IT technical issues for users and support overseas users and IT teams.
- Conduct customer facing project implementation work as required.
- Smart device (iPhone/iPad) configuration and support.
- Work with customers and stakeholders to help realise IT related requests.
- Adhere to customer processes and regulations.
- Provide detailed reports of issues and problems.
Responsibilities:
- 1st line IT technical support for EMEA & CIS regions.
- Answering helpdesk calls and logging them into helpdesk tool with correct information.
- Troubleshooting and resolving 1st line support issues.
- Complete IT administration tasks as assigned.
- Provide assistance and knowledge sharing with other engineers.
- Occasional travel if required.
- Technical design and support for projects and user requests.
- Adhering to customer and company rules regulations and procedures.
- Champion the London office values and processes.
Technical expertise:
- Entry level, recent graduate level, or 1-2 Years' experience in working in a fast-paced help-desk environment.
- Experience providing 1st line support or willingness to learn.
- Experience in PC imaging and new user setups.
- Experience in basic networking and troubleshooting, TCP/IP, DNS and DHCP.
- Desktop Support for Windows based applications.
Qualifications:
- Language: Must be able to speak German and English.
- College diploma or University degree in an IT related technical subject.
- Microsoft Certifications (MCSA, MCP)