Service Desk Analyst

Service Desk Analyst - Ipswich - 3 month rolling contract

Overview - full time office based role

An exciting role has arisen working as a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.

Role & Responsibilities:

• Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Administering Microsoft 365.
• Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
• Maintaining and updating technical documentation regularly

Essential Skills & Experience:

• 2+ years' experience in a 1st/2nd line support role
• Good knowledge and experience of ITIL Best Practice
• Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN
• Passionate about IT and providing customer service
• Microsoft products - Azure, Azure AD